Motorola H17 Support Question
Motorola H17 Support Question
Find answers below for this question about Motorola H17 - Headset - Monaural.Need a Motorola H17 manual? We have 1 online manual for this item!
Question posted by wendmatti on September 10th, 2013
Motorola H17 Can't Hear Me
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Current Answers
Answer #1: Posted by motohelper on September 16th, 2013 4:00 PM
motohelper
Member since:
June 11th, 2013 Points: 451,600
Member since:
June 11th, 2013 Points: 451,600
Hi,
Have you tried to unpair and re-pair it with your phone? How about resetting the headset to factory settings? If not, you may try to reset the H17 to factory default then pair it with your phone and try to make a call if it resolves your issue.
Restore to Factory Settings
With your headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue.
If still the same after doing these troubleshooting steps, is your headset within a year from the date of purchase? If yes, you can contact Motorola for warranty replacement. Here's how to contact Motorola https://motorola-global-portal.custhelp.com/app/mcp/service.
https://forums.motorola.com/pages/home
Related Motorola H17 Manual Pages
User Manual - Page 3
Take yourheadset a moment to familiarize yourself with your headset
1
Earhook
Volume Up Button
Ear Speaker
Indicator Light
Volume Down Button
Boom
Charging Port
Call Button
Microphones
your new H17 Headset.
User Manual - Page 4
Note: Headset is fully charged, the indicator light turns green. It should only be removed by a recycling facility.
When the ... battery will damage your product. Close the boom and plug the charger into the charging port on your headset before using it Any attempt to last the life of your headset.
2
charge it .
Note: Your battery is charging. You'll chargeit need to charge your...
User Manual - Page 5
...
3 The indicator light becomes steadily lit in blue and you hear "ready to pair".
4 Follow voice prompts to connect your phone
to your headset. Note: When prompted for help).
pair & connect first phone
1 Turn off any Bluetooth devices previously
paired (linked) with your headset.
2 Turn on the Bluetooth feature on your phone. 3 Turn...
User Manual - Page 6
... paired with your ear. When connected, you hear "ready to pair".
4
pair & connect
When your headset successfully pairs with your headset.
2 Turn your headset off by closing boom. 3 Turn on the Bluetooth feature on your phone. 4 Turn on your headset by opening boom and
put headset on your phone, you hear "pairing complete".
The indicator light becomes...
User Manual - Page 7
... in blue and purple. pair & connect
5 When connected, you hear "pairing complete".
5 Follow voice prompts to connect your phone
to your headset is connected to both phones.
When you hear "phone 2 connected", your headset. The last paired phone (your second phone) is connected. When your headset successfully pairs with your primary phone (or "phone 1") for...
User Manual - Page 8
... phone will connect automatically.
6
pair & connect If your phones and headset are successfully connected, you hear ringing on . test your connection
1 Place the headset over your phone's Bluetooth feature is on the headset. For daily use, make sure your headset is turned on, and your ear. 2 On one phone, dial a number and press the
Call...
User Manual - Page 9
turn on & off
7 The indicator light flashes three times then turns off
Close the headset boom. The indicator light flashes blue three times, then flashes in blue and purple (if connected with a device) or is steadily blue (if ready to be paired).
turn on turnon&off
Open the headset boom. turn off .
User Manual - Page 10
You putiton can wear your left ear:
1
2
From Right Ear
8
put it on
To Left Ear To change for your right ear. wear with earhook
1 Remove and install all the supplied earhooks
to find a good fit.
2 Your headset comes ready for your headset using either an earhook or ear cushion.
User Manual - Page 13
... is medium"
green
"battery level is high"
talk time
less than 1.5 hours
between 1.5 to 3.5 hours
more than 3.5 hours
To save battery power, turn off the headset when you don't use it for an extended time by closing the boom. Press batterycheck both Volume Up and Volume Down buttons while not on...
User Manual - Page 15
... manage call functions such as voice dial, redial, and end call
Press and hold a Volume button until you hear a tone. Note: Some call functions depends upon which profile your phone. Note: Your headset supports both Handsfree and Headset Profiles. See the instructions that came with your phone supports. To... reject second incoming call .
User Manual - Page 16
indicator statusindicators light (with charger plugged in)
headset indicator red
yellow
green
headset status
charging (battery level less than 50% charge) charging (battery level more than 50% charge) charging complete
14
status indicators
User Manual - Page 17
indicator light (with charger not plugged in)
headset indicator
off
three blue flashes
steady blue
rapid blue/ purple flashes
quick blue flash
headset status power off powering on/off pairing/connect mode connection successful
incoming/outgoing call on phone 1
status indicators
15
User Manual - Page 20
... tips&tricks voice prompts
With the headset turned on, press and hold both the Volume Up and Volume Down buttons and Call button for 10 seconds until you hear "voice prompts on , press and hold either Volume button and Call button until you hear "welcome to the Motorola H17" and the indicator light is steady...
User Manual - Page 21
... phone is searching for your phone is not steadily lit in blue when your headset, you hear "ready to pair". Make sure the indicator light on . If the indicator light is searching for the indicator light to the Motorola H17" and see the indicator light steadily lit in blue and you can
problems?
19...
User Manual - Page 22
... help, contact us at 1 877 MOTOBLU or visit us at www.motorola.com/Bluetoothsupport or www.motorola.com/bluetoothconnect.
20
problems? My headset connected before, but now it's not working. Then follow pair & connect instructions on only temporarily, you need to the Motorola H17" and the indicator light is turned on in blue. Make sure...
User Manual - Page 24
... loud noise from loud noise is required before your hearing. Do not store your accessory in a parked car...headset or other device) in temperatures below 0°C (32°F) or above 45°C (113°F).
• Conditions inside a parked car can have a cumulative effect. The louder the volume sound level, the less time is sometimes undetectable at first and can exceed this range. Hearing...
User Manual - Page 25
... headphones and have your hearing checked by your headset in a quiet environment with low background noise.
• Avoid turning up the volume to the following two conditions: (1) This device may not cause interference and (2) This device must accept any interference, including interference that may be found at www.motorola.com/ callsmart (in certain...
User Manual - Page 28
Monaural Headsets. Length of Coverage One (1) year from the date of purchase by the first consumer purchaser of the product unless otherwise provided for below . Limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product.
Ear buds and boom headsets that transmit mono sound through a wired connection. Decorative...
User Manual - Page 35
...032376o waste. Do not dispose of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with your battery or mobile device in your regional authorities for the ... and recycling schemes operated by Recycling
This symbol RecyclingInformation on Motorola recycling activities can be found at: www.motorola.com/recycling
Disposal of your Mobile Device Packaging & User's...
User Manual - Page 37
... Support) 1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) MOTOROLA and the Stylized M Logo are the property of their proprietor and used by Motorola, Inc. Motorola, Inc. under license. All other product and service names are registered in the US Patent & Trademark Office...
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