Motorola H17 Support Question
Motorola H17 Support Question
Find answers below for this question about Motorola H17 - Headset - Monaural.Need a Motorola H17 manual? We have 1 online manual for this item!
Question posted by lionghr on July 26th, 2014
Can't Hear Me H17
The person who posted this question about this Motorola product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.
Current Answers
Answer #1: Posted by motohelper on July 28th, 2014 8:08 AM
motohelper
Member since:
June 11th, 2013 Points: 451,600
Member since:
June 11th, 2013 Points: 451,600
Hi,
Sorry to hear that. Here are some troubleshooting steps that you can perform.
1. Try to unpair and re-pair your headset with your phone then try to make a call and check if they can hear you.
2. Reset the headset back to factory settings. With your headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue. Then pair it again with your phone, make a call, check if this resolves your issue.
3. Pair the headset to a different phone. You can also pair a different headset with your phone (if available). This is just to isolate the issue.
If it was deemed that the headset is no longer working after performing this troubleshooting steps and it is still within a year from the date of purchase, you can contact Motorola for warranty options. Here's how to contact Motorola https://motorola-global-portal.custhelp.com/app/mcp/service.
Hope this helps.
Emerald - Customer Support
https://forums.motorola.com/pages/home
Related Motorola H17 Manual Pages
User Manual - Page 3
Take yourheadset a moment to familiarize yourself with your headset
1 Earhook
Volume Up Button
Ear Speaker
Indicator Light
Volume Down Button
Boom
Charging Port
Call Button
Microphones
your new H17 Headset.
User Manual - Page 4
... is red or yellow while the battery is not functional while charging. Note: Headset is charging. Note: Your battery is fully charged, the indicator light turns green. When the battery is designed to last the life of your headset before using it
It should only be removed by a recycling facility. Close the...
User Manual - Page 5
... on your phone. 3 Turn on your headset and put headset on your
ear (see "turn on" on page 7 and "put it on" on page 8 for the passkey, enter 0000.
Note: When prompted for help).
pair & connect
3 The indicator light becomes steadily lit in blue and you hear "ready to pair".
4 Follow voice prompts...
User Manual - Page 6
... other Bluetooth
devices previously paired with your ear. When your headset successfully pairs with your headset.
2 Turn your headset off by closing boom. 3 Turn on the Bluetooth feature on your phone. 4 Turn on your headset by opening boom and
put headset on your phone, you hear "ready to pair".
4
pair & connect The indicator light becomes steadily...
User Manual - Page 7
... the second phone is connected. 5 Follow voice prompts to connect your phone
to your headset is connected to both phones. When you hear "phone 2 connected", your headset. The last paired phone (your second phone) is now your phone, you hear "phone 1 connected" and see the indicator light rapidly flash in blue and purple. pair...
User Manual - Page 8
..., and your phone's Bluetooth feature is on the headset. Your headset and phone will connect automatically.
6
pair & connect
Repeat for the second phone. If your ear. 2 On one phone, dial a number and press the
Call/Send key.
test your connection
1 Place the headset over your phones and headset are successfully connected, you hear ringing on .
User Manual - Page 9
turn off
Close the headset boom. turn on turnon&off
Open the headset boom.
The indicator light flashes three times then turns off.
turn on & off
7 The indicator light flashes blue three times, then flashes in blue and purple (if connected with a device) or is steadily blue (if ready to be paired).
User Manual - Page 10
To change for your right ear.
wear with earhook
1 Remove and install all the supplied earhooks
to find a good fit.
2 Your headset comes ready for your headset using either an earhook or ear cushion. You putiton can wear your left ear:
1
2
From Right Ear
8
put it on
To Left Ear
User Manual - Page 11
3 Flex the earhook and loop it on
9 put it over your ear.
wear with ear cushion
1 Remove earhook from headset.
User Manual - Page 13
... is medium"
green
"battery level is high"
talk time
less than 1.5 hours
between 1.5 to 3.5 hours
more than 3.5 hours
To save battery power, turn off the headset when you don't use it for an extended time by closing the boom.
User Manual - Page 15
... functions such as voice dial, redial, and end call functions depends upon which profile your phone.
Accessing call . calls
13
To... Note: Your headset supports both Handsfree and Headset Profiles.
See the instructions that came with your phone supports. reject second incoming call features are phone/network dependent. Note: Some call
Press...
User Manual - Page 16
indicator statusindicators light (with charger plugged in)
headset indicator red
yellow
green
headset status
charging (battery level less than 50% charge) charging (battery level more than 50% charge) charging complete
14
status indicators
User Manual - Page 17
indicator light (with charger not plugged in)
headset indicator
off
three blue flashes
steady blue
rapid blue/ purple flashes
quick blue flash
headset status power off powering on/off pairing/connect mode connection successful
incoming/outgoing call on phone 1
status indicators
15
User Manual - Page 18
headset indicator
quick purple flash
slow blue pulse
slow blue flash
slow green flash
slow red flash
headset status
incoming/outgoing call on phone 2
connected (on a call)
standby (connected to one phone)
standby (connected to two phones)
idle (not connected to a phone)
16
status indicators
User Manual - Page 20
... original factory settings, with the headset turned on, press and hold either Volume button and Call button until you hear "voice prompts on" or "voice prompts off".
To restore your headset. restore to factory settings
Caution: This action erases all pairing information stored in your headset to the Motorola H17" and the indicator light is...
User Manual - Page 21
... that any devices previously paired with my phone. My phone doesn't find my headset when searching. My headset will not enter pairing mode. Wait for the indicator light to become steadily lit in blue and you hear "ready to the Motorola H17" and see the indicator light steadily lit in blue. If not, press...
User Manual - Page 22
...holding the Call button and both Volume Up and Volume Down buttons until you hear "welcome to restart the Bluetooth feature and pair your phone. My headset connected before, but now it's not working. Then follow pair & connect ... off or was turned on only temporarily, you need to the Motorola H17" and the indicator light is turned on in blue.
Make sure your phone is on pages 3 6.
User Manual - Page 24
...
may permanently reduce the life of the internal battery. • Battery life may temporarily or permanently affect your hearing. Hearing damage from any source for Battery-Powered Accessories
• Do not store or use headsets or headphones at first and can exceed this range. The louder the volume sound level, the less time...
User Manual - Page 25
...or muffled speech, you should stop listening to the device through your headset or headphones and have your hearing checked by your headset in a quiet environment with low background noise.
• Avoid turning... to block out noisy surroundings. • Turn the volume down if you can't hear people speaking near you can be prohibited or restricted in English only). Smart Practices While...
User Manual - Page 28
... Accessories as defined above, unless otherwise provided for below . Limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product. Monaural Headsets. Length of Coverage One (1) year from the date of purchase by the first consumer purchaser of the product.
26 Ninety (90) days from the date...
Similar Questions
Bluetooth Headset H17 Wont Connect
(Posted by Scotttoma 9 years ago)
How To Pair Motorola Bluetooth H17 Headset With Iphone
(Posted by rajam 10 years ago)
My H17 Headset Won't Turn On
My H17 headset won't turn on and it charged all night.
My H17 headset won't turn on and it charged all night.
(Posted by ReneeMartin 12 years ago)