Mobile Device Locked

Sir / Madam my Mobile Is Locked, How Do I Retreive My Pin? I Send A Email To Mcafee Support But Still Struggle To Reset/ Retrieve My Pin. please Send Link Or Pin To My Gmail Address: kind Regards l Du Preez

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Answer #1: Posted by waelsaidani1 on April 23rd, 2014 5:01 PM

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waelsaidani1

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To recover your PIN from the web portal

Go to https://www.mcafeemobilesecurity.com for Mobile Security, or https://www.wavesecure.com for WaveSecure.
Click Forgot your PIN?
Follow the on-screen instructions.

If your device is locked, you receive a Support PIN to unlock your phone at your registered email address.

NOTE: You can only use your Support PIN to unlock your device. You cannot use it to log in to your web account.

To recover your PIN from your device
On the Mobile Security or WaveSecure lock screen of your device, select Forgot PIN.

If you have pre-selected buddies, a temporary PIN is sent to them. Get the PIN from your buddies and use it to unlock your device (only applicable for smartphone users).
If you do not have pre-selected buddies, an email with PIN reset instructions is sent to your registered email address (applicable for tablet and smartphone users who do not have pre-selected buddies).
For Mobile Security 2.3 on Android devices, you can select the Send me an email option to request a reset link. The link is sent to the registered email address.

NOTE: You can only use a temporary PIN sent to pre-selected buddies to unlock the device. You cannot use it to log in to your web account.

To recover your PIN using your McAfee account

Go to https://www.mcafeemobilesecurity.com for Mobile Security, or https://www.wavesecure.com for WaveSecure.
Type your McAfee account email address and password (the same credentials that you use to log in at http://home.mcafee.com).
Follow the on-screen instructions to access your Mobile Security or WaveSecure accounts. If you have more than one account, select the appropriate account.
Select Settings.
Select Change PIN and follow the on-screen instructions.

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