Blocked From Logging In

I'm blocked from using my account. I was trying to change my username. Now it doesn't allow me to access my account at all. It won't rec I just deactivated my old account!

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Answer #1: Posted by Odin on June 9th, 2018 10:26 AM

Odin

Member since:
April 10th, 2010

Points: 41,236,620

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Sorry for your problems. Similar ridiculous rejections have become increasingly common with various websites.

I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.
For an email address that's not working, your Internet Service Provider may give you a solution. In the worst case you may have to use a different email address: Gmail will let you receive its mail at your current (other) mailbox--from Gmail's gear wheel [upper right] go to Settings, and then to Forwarding and POP/IMAP.
It's possible the problem is on your end. In case it is, follow these numbered steps:

Make sure you haven't disabled any scripts, and then
Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...
Restart your computer. If the problem is not solved...
It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742

As a last resort you may have to ask the company.

Use the contact information here--https://www.contacthelp.com/match.com/customer-service.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.