Question posted by agarrido32 on October 11th, 2011

New Unit Is Defective. How Can I Get It Replaced?

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Current Answers

Answer #1: Posted by kcmjr on October 12th, 2011 11:19 AM
This answer was accepted by the poster of the original question.
kcmjr

Member since:
May 5th, 2011

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Instructions for replacing your defective equipment can be found here: 

http://service.liveperson.net/hc/s-61732089/cmd/kbresource/kb-4975965214737659647/front_page!PAGETYPE?category=7


Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.
Answer #2: Posted by sheana1 on October 11th, 2011 9:09 AM
sheana1

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You can return it to the retailer that your purchased it from if you purchased it from magicjack directly then there should be a return slip if you need to send something back

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