Phone Jack Stopped Working

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Answer #1: Posted by r3dn3ckprinc3ss on October 12th, 2011 5:53 PM

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r3dn3ckprinc3ss

Member since:
October 5th, 2011

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Take a telephone and a spare jack to make up your own temporary test set. Give the jack long wires to use as test leads. Plug the phone cord into the jack and bring it to each phone jack in your house, starting at the where the main line comes into your home. With the two wires off of your test jack and phone set you can test each red and green terminal at each phone jack or splce box, and listen for a dial tone.

If you can determine the path the three wire cable takes, you may find where is works and then find a location that it does not work. Either you have a bad connection, or if a broken wire you can use the black wire in place of the broken red or green.

One other thing to check is review your telephone bill. If there is a line item you pay a small amount of money for called "Wire Mainetenance" , then put your tools away and call the phone company, because you are paying a monthly charge that the phone company is responsible for the interior house wiring of your telephone system. Not sure if and where this is done any longer but it sure is worth looking into.

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