Magic Jack I Have Error 3 Not Connected And Everything Seem Connected

The person who posted this question about MagicJack did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on January 1st, 2012 2:14 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,680

1,100
points

On your softphone:

Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"

If your magicJack PLUS is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.

If that does not work:

Open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router).

Restart magicJack again by following the steps above.

To access Web application for router:

Start > Run > Type in cmd > Press ENTER

A command prompt will open

Type ipconfig > press ENTER

Make note / write down name of the default gateway and IP address

Open your Internet browser

Type in the default gateway IP (Example: 192.168.1.1)

Type in Username and Password

Find "Port Forwarding" and Forward Port 49152-655535 UDP for the IP address you located earlier.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... Comes Something Easier The magicJack Gives Free Phone Calls Use magicJack to Make Cheap Calls The Magic behind magicJack magicJack - enjoy cheap VoIP calls with magicJack magicJack To Be The New Skype?...and affordable Telephony Online magicJack: Yet Another Way to make free phone calls with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises ...
Self-Service Support
...affordable Telephony Online magicJack: Yet Another Way to make free phone calls with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises...Here Comes Something Easier The magicJack Gives Free Phone Calls Use magicJack to Make Cheap Calls The Magic behind magicJack magicJack - PC Speakers Do Not Work Can I use magicJack on magicJack compared to...
Self-Service Support
International Rate Chart How can 't be found. What are the magicJack international rates? Bad Audio Quality Error unable to provision magicJack / Please Connect to Service Provider How fast is ideal for travel ? Make sure you have a high-speed Internet connection. What type of Internet service does magicJack require? Can I travel and will provide a substantial...