Why Is Their Customer Service So Lousy?

Have been in their Loive Chat support, just to be left in the room and mt issue not getting resolved.

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Answer #1: Posted by Odin on February 5th, 2014 5:37 PM

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Odin

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April 10th, 2010

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You right; magicJack's customer support is for the most part magically lacking. As to "Why," I can only say that magicJack's support is at the bottom end of all companies'.

The phone number of 561-594-9925 is for billing matters only, and seeking either that phone help or chat help (at www.magicjack.com/techchat) may prove a waste of your time. You may write magicJack at [email protected] (or see below), or seek other help, such as ours here at Help Owl.

magicJack's mailing address:

c/o Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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