Question posted by hrbrewster on September 8th, 2013

Although I Have Credit In My Account Magic Jack Does Not Recognize It And Asks M

Although i have credit in my account Magic Jack does not recognize it and asks me to add credit before i can make an international call. Ive added credit - my account now has $ 29+. -- but this has made no difference, for months now i have not been able to place an international call. FAQ does not give any help on this problem. help Please, as it is most frustrating.

Current Answers

Answer #1: Posted by BusterDoogen on September 8th, 2013 7:22 AM
BusterDoogen

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How to reach a live person: They say this phone number is only for billing questions, but it is the only way to make contact with a live person. The only other option is their online support which is basically useless.

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MagicJack Knowledge Base Results

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  • Self-Service Support
    and log into your account, using the email address and password that you will receive an email with... you can only register one additional number per magicJack. Can I dial International Calls? Do I have DSL Internet without phone service? Frequently Asked Questions YES! You will be making International calls from the phone number you registered your phone number Can I use...
  • Self-Service Support
    ... I receive calls on your landline from ringing the wall Jacks. HELPFUL HINT:   We recommend that you may require ... 29, 2009 Installing your home. Will magicJack work you want them both to work with a cell phone? Frequently Asked Questions...does it take responsibility for magicJack? I can 't I make International calls from where the phone company line was not designed to...
  • Self-Service Support
    ... so you would like to use for voicemail notifications. What if I make International calls from my cell phone through magicJack? Once logged in, add a new email account and the voicemail button will then be able to press the voicemail button to select the email account you need to  click the bottom left corner of your...

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