I Need An Email Address For The Customer Service Center, Not A Phone Number.

I can not find a real email address for the Lufthansa customer service center on the Lufthansa website... I need to contact them regarding a refund but don't want to waste my time being 'on hold' on the phone.

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Answer #1: Posted by latempe28 on March 2nd, 2013 1:24 PM

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latempe28

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If you click on the Online Contact Form link it will allow you to send an electronic message to the airline. It doesn't appear they publish an actual email address.

Online feedback

If you live in North America you can submit comments via mail to the address below or by completing our online contact form.
Please fill in all requested fields to help us get back to you as quickly as possible. You will receive a response within 2 weeks from receipt of your feedback.

For general information on travel with Lufthansa prior to your departure please contact your local reservation center.

Other communication channels

The more information you provide us, the faster we can assist you.

When contacting us via mail, you can use the following address, and it's important to include the information listed below:

Lufthansa Customer Relations
P.O. Box 425
East Meadow, NY 11554

Flight number and dates of travel
Passenger ticket receipts and boarding passes
Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. No copies, please.