Question posted by sallybratton on June 13th, 2017
My Account Password
I have been trying to recover my password for over a month. i can't do the 2 step verification, i no longer have the phone number connected to the account i had when started it. I have sent proof to the new email like suggested and still can't log in because there was not reply
Current Answers
Answer #1: Posted by Odin on June 13th, 2017 10:48 AM
Incoming mail is commonly blocked in an attempt to filter out spam (even though that email was not really spam). This blocking may have been done by your ISP (Internet Service Provider) or host, by your email program, or by special anti-spam software (which sometimes is part of an antivirus package). Messages thought to be spam are sometimes (but not always) diverted to a folder designated Spam, Trash, Junk, or Deleted Items. If you know where to look, go to it. Otherwise, your first step should probably be to phone your ISP and ask.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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