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Lexmark X6675 Support Question

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Question posted by ruth73183 on November 9th, 2011

How Do I Fix The Problem That Says Cartridge Error And Will Not Go Off

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Answer #1: Posted by LexmarkListens on November 30th, 2011 3:14 PM

This answer was accepted by the poster of the original question.

LexmarkListens

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July 1st, 2011

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Please follow the steps below to identify and fix the problem:

1. Make sure the printer is on.

2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.

Note: If the carrier does not automatically move to the center, turn off the printer/unplug the printer from the power source and then slide the carrier to the center.

3. Remove both cartridges from the carrier.

4. Close the printer cover.

5. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

6. When the printer turns on, reinsert one cartridge first.

7. Close the printer cover and check for any errors.

8. If no error appears, reinsert the other cartridge. Close the printer cover.

9. Replace whichever cartridge is causing the error to appear with a new cartridge. Then try to print a document again to verify that the problem is fixed.

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Answer #2: Posted by techie12330 on November 9th, 2011 8:04 PM

techie12330

Member since:
November 8th, 2011

Points: 286,200

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points

Try to unplug the printer wait 5 to 10 munites plug it back in.

If that does not resolve your problem replace the printer head. cost about 20 to 30 dollars.

Related Lexmark X6675 Manual Pages

User's Guide - Page 6

... junk faxes...109 Blocking unwanted changes to fax settings...110 Maintaining the printer 111 Maintaining print cartridges...111 Installing print cartridges...111 Removing a used print cartridge ...112 Refilling print cartridges...113 Using genuine Lexmark print cartridges...113 Aligning print cartridges ...114 Cleaning the print cartridge nozzles...114 Checking ink levels...115 Wiping the print...

User's Guide - Page 7

......122 Software did not install...122 Page does not print...123 Solving printer power problems ...126 Removing and reinstalling the software ...126 Enabling the USB port in...Printer receives a blank fax...148 Received fax has poor print quality...148 Caller ID information is not displayed...149 Fax Error ...149 Fax Mode Unsupported...149 Remote Fax Error...150 Phone Line Busy ...150 Phone Line Error...

User's Guide - Page 13

... may not come with this publication. 6 Fax Guide Note: Your printer model may not come with this publication. 7 Quick Setup sheet 8 Print cartridges 9 Stick-on overlays for your printer to work properly, you want to connect the printer to the printer software. Note: Contents, such as a copier only or fax only Use the following instructions...

User's Guide - Page 17

... name. a Enter a fax number, and then press to save. 15 Open the printer, and then press down on the print cartridge carrier levers. b Enter a fax name, and then press to save . 16 Open the color cartridge foil, and then remove the cartridge from the pack. 17 If a storage unit is included, remove the color...

User's Guide - Page 113

... appears: 1 Click Learn More on the cartridge carrier latch to the printer. Using genuine Lexmark print cartridges Lexmark printers, print cartridges, and photo paper are printing from appearing again for the second cartridge. If you believe you receive an Out of failures or damage caused by a refilled cartridge. Refilling print cartridges The warranty does not cover repair of...

User's Guide - Page 123

...is properly connected to the printer and plugged into the wall outlet. 6 Press to turn the printer off. 2 Disconnect the ...Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into ... INK Check the ink levels, and then install new print cartridges if necessary. Troubleshooting 123 TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS...

User's Guide - Page 124

... appears next to Pause Printing. • If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file that you want to print. In Windows 2000 a Click Start. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 1 2 3 Reinsert the...

User's Guide - Page 126

...printer software. Try one or more of the following: MAKE SURE THE PRINTER POWER SUPPLY IS ATTACHED CORRECTLY 1 Press to turn the printer off slowly, then the printer is not functioning properly, or if a communications error.... 6 Press to turn the printer on . Solving printer power problems The printer and the computer cannot exchange data. MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If...

User's Guide - Page 148

... telephone line connection. • Increase the fax scan resolution. Printer receives a blank fax These are possible solutions. CHECK INK Check the ink levels, and install a new print cartridge if necessary. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been a problem with the quality of the original document is satisfactory. •...

User's Guide - Page 149

... fax at successively lower transmission speeds. There may need to switch the pattern for the printer to print. • This solution will take your fax to display Caller ID information. Fax Error The fax machines have been a problem with the quality of the fax you reset the transmission speed. Try one or more...

User's Guide - Page 150

..., and then press . Try one or more of the following : CHANGE REDIAL SETTINGS The printer automatically redials three times at successively lower transmission speeds. Note: 2400 bps is not set to...may have been a problem with the quality of times the printer will reduce the speed for future faxes until you want appears, and then press . Remote Fax Error These are possible causes...

User's Guide - Page 151

...setting up to fax while behind a PBX. Phone Line Error These are possible solutions. For more information on the PBX.... your ISDN provider. • If you are connecting to the printer so that it is finished before sending the fax. For more of... These are possible causes and solutions. There may have been a problem with the quality of time between redials: a Press the arrow buttons...

User's Guide - Page 169

... 105 setting a manual answer code 108 fax error 149 fax footer, setting up 108 fax mode unsupported error message 149 fax settings blocking unwanted changes 110 Fax... 59 installing network printer 64 print cartridges 111 printer software 30, 126 installing printer on wireless network (Macintosh) 45 on wireless network (Windows) 45 installing wireless printer additional computers 46 interference...

User's Guide - Page 170

...finding IP address of computer (Mac) 63 finding IP address of printer 63 IP addresses 63 newspapers, loading on scanner glass 70 no answer error message 151 no wireless network 51 noise emission levels 158 notices 154...20 paper guides 20 paper support 20 PictBridge port 20 power supply port 20 print cartridge carrier 20 printer control panel 20 scanner glass 20 scanner unit 20 top cover 20 USB port ...

User's Guide - Page 171

... 105 recycling WEEE statement 159 reducing an image 98 refilling print cartridges 113 remote fax error 150 removing print cartridges 112 repeating an image 101 reports, fax activity 109 resetting internal... not install 122 setup, printer 13 software removing and reinstalling 126 Service Center 121 XPS driver 31 software did not install 122 solving printer communication problems 126 SSID ad hoc 51...

User's Guide - Page 172

... T TCP/IP 63 telecommunication notices 159, 160, 161, 162 Toolbar printing a Web page 74 top cover 20 transparencies loading 66 troubleshooting printer communication problems 126 Service Center 121 wireless network 128 troubleshooting, error messages failed to connect 152 fax error 149 fax mode unsupported 149 no answer 151 phone line busy 150 phone line...

Fax Guide - Page 3

...unwanted changes to fax settings 25 Ordering cartridges 26 Ordering print cartridges...26 Troubleshooting 27 Using the printer troubleshooting software (Windows only 27 Setup ...Printer receives a blank fax...31 Received fax has poor print quality...31 Caller ID information is not displayed...31 Fax Error ...31 Fax Mode Unsupported...31 Remote Fax Error...32 Phone Line Busy ...32 Phone Line Error...

Fax Guide - Page 27

... X versions 10.5, 10.4 and 10.3. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, you want appears on an error message dialog, click the For additional assistance, use the Lexmark Service Center...

Fax Guide - Page 31

...take your fax to print. • This solution will reduce the speed for the printer to display Caller ID information. Depending on the country or region you live in ...fax. 7 If the problem persists, repeat step 1 through step 5 to resend the fax at successively lower transmission speeds. Fax Error The fax machines have been removed. 1 2 3 Reinsert the print cartridges. Try one or more ...

Fax Guide - Page 32

...when using an ISDN telephone service, connect the printer to eight minutes. Phone Line Error These are possible causes and solutions. Remote Fax Error These are connecting to resend the fax at ... to select a lower transmission speed, and then press . 6 Resend the fax. 7 If the problem persists, repeat step 1 through step 5 to an analog connection on an ISDN terminal adapter. Try ...