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Lexmark Pro715 Support Question

Lexmark Pro715 Support Question

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Question posted by KOUZILOSN on January 4th, 2013

When I Try To Scan I Get The Message 'unable To Communicate With Hp Software'

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Answer #1: Posted by shanthipavan on January 4th, 2013 2:20 PM
This answer was accepted by the poster of the original question.
shanthipavan

Member since:
January 3rd, 2013

Points: 8,770
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Try to disconnect and connect it back. If it doesnt work uninstall and install the software.

Answer #2: Posted by LexmarkListens on January 6th, 2013 5:29 PM
LexmarkListens

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July 1st, 2011

Points: 1,410,540
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Try scanning from our Lexmark Printer Home software. To access that, on your computer, click on Start > All Programs > Lexmark > Lexmark Printer Home.


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Related Lexmark Pro715 Manual Pages

Quick Reference - Page 20

... tasks with the printer software if the printer has wireless capability. Remove the printer software from your favorite settings in Microsoft Office 2007. Launching an application 1 From the Finder, navigate to print. • Print two‑sided copies. • Select the paper type. • Add a watermark. • Enhance images. • Save settings. Scan a document and produce...
Quick Reference - Page 24

... the printer software and LexPrint Listener are installed on your Lexmark printer model, you print easily from your printer as long as Rendezvous in Mac OS X version 10.2 is LexPrint? Supported printers LexPrint enables your mobile device, depending on the same network. • For select printer models that lets you may need to communicate with Lexmark printers found...
Quick Reference - Page 27

... e‑mail settings before proceeding. For more information, see the section on the printer display. Note: Make sure the scan software is not write‑protected. 1 Load the original document faceup into the ADF or facedown on the scanner glass. Scanning to a local computer 1 Load the original document faceup into the ADF or facedown...
Quick Reference - Page 28

...scan settings as needed . ? Note: If your e‑mail message. Note: For information on the preview dialog for Scanning an image in the Search field of the Help menu. 4 Adjust the scan settings as needed . ? When the scan is finished, a new e‑mail message...are sending the scan job using the printer software, then cancel the scan job from the software dialog. For Macintosh...
Quick Reference - Page 29

...or wireless) at a time. • Add contacts to start scanning. E-mailing E-mailing Sending e-mail Tips for the printer to communicate with the settings you are sending the e‑mail using the scanner...; To easily retrieve a document after copying or scanning through the ADF, lift the ADF input tray. • When using the printer software, then cancel the e-mail from your address book...
Quick Reference - Page 44

...PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. You may have problems, then try...your printer, and then click Print. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is not in the Printer list, then choose Add Printer. ...
Quick Reference - Page 50

... has powered down the SSID. Locating the printer IP address • From the printer, print a network setup page. Try the following : 1 Turn off any unnecessary wireless devices on the device, and then check the IP addresses again. c Click TCP/IP. "Communication not available" message appears when printing wirelessly Try one or more of numbers separated by...
User's Guide - Page 26

... problems encountered. • Check the supplies status of the printer. Scan a document and produce text that you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software. Access your fax contacts. Manage your favorite settings in Microsoft...
User's Guide - Page 48

.... If the camera USB selection is incorrect, then the camera is detected as a flash drive, or an error message is set to the correct USB mode. If necessary, press to dry at a time. Notes: • Make...that the digital camera is displayed on the front of the printer. Note: Only files with the camera. • The printer reads only one end of the USB cable into the PictBridge port on ...
User's Guide - Page 56

... enables your mobile device to communicate with Lexmark printers found on the same network. • For select printer models that support Direct Image and Zeroconf or Bonjour, you can send print jobs to your mobile device to as the printer software and LexPrint Listener are installed on the computer where the printer is now called Bonjour...
User's Guide - Page 63

... (such as magazine clippings). Use the ADF for multiple‑page documents. If you want, press to start scanning. Note: Make sure the scan software is available only in place with the settings you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Note: The ADF is installed...
User's Guide - Page 72

Scanner glass Tips for the printer to communicate with the settings you can just select contacts from the software dialog. If necessary, make sure the network is...repeatedly. • Use the scanner glass when scanning two‑sided pages if your system support person. If you are sending the e‑mail using the printer software, then cancel the e-mail from your address book...
User's Guide - Page 133

...up or down arrow button to scroll to turn off the printer. The USB port is properly seated, and then try another USB port on the printer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE ... to fit, then make sure the printhead is marked with . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is damaged, then use a new one minute, reconnect the power cord into the power...
User's Guide - Page 136

... access point. • Touch OK to clear the message. Close the printer to cancel the current job. Troubleshooting 136 Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the requested destination. Communication Error The printer cannot communicate with the correct paper size or type. •...
User's Guide - Page 153

..." checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close " on page 153 • "Poor copy or scanned image quality" on page 153 • "Partial copies or scans of the following: CLEAN THE SCANNER GLASS...
User's Guide - Page 159

... receiving fax machine does not support data compression. Turn off the printer, turn it back on the back of the printer. The printer is connected to scan before dialing. The scanned document is connected to have encountered problems during transmission. Troubleshooting 159 Error Message: Unsupported Compression Unsupported Resolution Unrecoverable Fax Error Fax Modem Error Phone...
User's Guide - Page 160

... task. • The correct printer port is selected. • The IP address, gateway, and network mask are correct for the fax software. Try accessing other connecting devices are turned... messages in and turned on. • The wireless network is blocking communication with the printer" on page 163 • "Communication with no sender information. If your network has Internet access, try ...
User's Guide - Page 162

... the power cord from the wall outlet, and then pull out the power cord from the power supply. 3 After one of the printer software on the printer. Try disconnecting one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the computer. ...
User's Guide - Page 163

... print over the network. Be aware that some organizations will not allow the printer software to the computer using the Windows VPN Client. The window refreshes when the ... then connect the printer to communicate over wireless network" on page 164 • "Wireless print server not installed" on page 167 • "'Communication not available' message appears when printing wirelessly...
User's Guide - Page 167

...navigate to: System Preferences > Network > AirPort b Click Advanced or Configure. Make sure that the printer does not have power saving settings enabled, then you may be a problem with your user name... type, and the WEP key/WPA passphrase (if shown). "Communication not available" message appears when printing wirelessly Try one or more of the access point, then do not know the...

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