Lexmark E360DN Support Question
Lexmark E360DN Support Question
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Question posted by shajes on August 18th, 2014
How To Reset Lexmark Printer E360dn
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Related Lexmark E360DN Manual Pages
Technical Reference - Page 5
...edition of the Technical Reference contains information about the following printers or multifunction printers (MFPs):
E260 E260d E260dn E360d E360dn E460dn E460dw X203n MFP X204n MFP
Understanding letters after model numbers
Some Lexmark printers may have one or more letters after the model name to indicate printer features:
Acronym
Meaning
d
duplex1
e
e-Task (electronic task) touch-screen...
Service Manual - Page 4
... menu (CONFIG MENU 3-2 Entering Configuration Menu 3-2 Available menus 3-2 Reset photoconductor maintenance counter (Reset PC Cnt 3-3 Print quality pages (Prt Quality Pgs 3-3 Reports ...tray tests 3-10 Output bin tests 3-11 Base sensor test (B. sensor test 3-11 Printer setup 3-12 EP setup 3-13 Event log 3-14 Exit Diagnostics 3-15
Printhead assembly...Lexmark™ E360d, E360dn
Service Manual - Page 16
...table, symptom tables, and service checks used to prevent
problems.
7.
xvi Lexmark™ E360d, E360dn Special tools and test equipment, as well as general environmental and safety ...procedures.
The connectors will not work if the insulation is removed," in the area of printer problems. 4.
Diagnostic aids contains tests and checks used to locate or repeat symptoms of the...
Service Manual - Page 26
...8226; Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver
1-8 Lexmark™ E360d, E360dn Note: Make sure the media stack is below the maximum media fill indicators on ...weights, or types in the same print media source. • Push all trays in the printer.
Are stuck together - Contain windows, holes, perforations, cutouts, or embossments - Have excessive ...
Service Manual - Page 30
...
Stop
Back button
Left arrow button
Select Right arrow Stop
button
button
button
Indicator light
The indicator light gives information about the status of the printer. If the light is Off On Blinking
The printer is Off On, but idle On and busy
2-2 Lexmark™ E360d, E360dn
Service Manual - Page 32
....
It will display the current status and the Supplies (Warnings) status. This is where printer status, supplies messages, and show-me screens are viewed. 4513-420, -430
Button or control panel item Function
Display Indicator light
The display shows messages describing the current state of the display is needed.
2-4 Lexmark™ E360d, E360dn
Service Manual - Page 34
... server is displayed. Wait for the message to clear the messages.
The code in the default input source.
• Cancel the current job.
2-6 Lexmark™ E360d, E360dn If the printer cannot find a tray with the correct media type and size, then it prints on media already installed in alphanumerical order. This topic provides...
Service Manual - Page 36
... while this message is reducing the resolution of the buffer. • Cancel the current job.
2-8 Lexmark™ E360d, E360dn Wait for the message to clear and the printer to reset. All settings in the current job from 600 dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Insert the tray...
Service Manual - Page 40
...started ramping toward the exit sensor.
See "Fuser removal" on page 4-51.
2-12 Lexmark™ E360d, E360dn
if the media continues to isolate the fuser from sheet ahead of page heading toward ...input
known as internal jam. If there is located behind the fuser exit rollers, about mid printer.
Open the rear door, and inspect the flag on the exit sensor.
4513-420, ...
Service Manual - Page 42
...media in the MPF has been pushed in too far. 251.21 The media in the MPF has been pushed in too far.
For a printer with a manual feed only (no MPF), clean the roller.
251.12 Second pick from tray 2. Check the wear strips and replace them if...feeder, tray 1, or feeder failed when media was in the paper path have been flushed to go beyond the wear strips.
2-14 Lexmark™ E360d, E360dn
Service Manual - Page 44
... fuser type stored in the cartridge ID does not match the actual fuser installed in the printer. See "Fuser service check" on page 4-63.
929.03 No sensor transition (open)
Printhead service errors
2-16 Lexmark™ E360d, E360dn Possible noisy thermistor signal. Toner service errors
929.00 929.01 929.02
Toner sensor...
Service Manual - Page 46
... service error
940.01 Line frequency outside allowed range of ECC bit corrections
2-18 Lexmark™ E360d, E360dn
See "Controller board service check" on page 2-22 or "Operator panel service check...: processor failure
956.01 Processor overtemp
957.xx RIP card failure: ASIC failure
958.xx
Printer has performed more than 100 "shift and reflash" operations as a result of 45Hz-64Hz
...
Service Manual - Page 50
... Turn the printer off before plugging or unplugging any connectors.
2-22 Lexmark™ E360d, E360dn If voltage is new, it obtains some of the cable. Each card contains the printer settings. When...controller board. Disconnect the LVPS/HVPS cable from the LVPS/HVPS.
1. Turn the printer on its back side. Controller board service check
Controller board service check
FRU
Action
...
Service Manual - Page 52
...voltage. Remove the LVPS/HVPS, and check the fuses for the 220 V printer
FRU LVPS/HVPS
Action
Unplug the printer. Do these verifications, and then unplug the AC cord from the power supply:.../HVPS.
• If voltages are exposed at several places on page 2-22.
2-24 Lexmark™ E360d, E360dn
See "Controller board service check" on the board. Note: Voltages are correct, then check...
Service Manual - Page 54
...on each wire, then replace the main motor gear drive which
includes the motor. - Turn on the printer, and check for the following voltages at J17:
J17 pins Pins 1-4, 6 Pins 7-9
Voltages Approx. ... the problem?
3
Replace the media feed clutch. Does this solve the problem?
2-26 Lexmark™ E360d, E360dn
Go to Problem resolved
"Media feed clutch removal" on page 4-6. Open the front door...
Service Manual - Page 58
...(spring) found about 14 mm above and to expose the photoconductor, resulting in printer service errors unless there is blockage of service. Check the lens and opening may... print quality. Turn off . b. Turn on page 2-34.
2-30 Lexmark™ E360d, E360dn
To exit configuration, turn the printer off the printer.
Blank page
FRU Toner cartridge (not a FRU)
Printhead LVPS/HVPS Controller...
Service Manual - Page 60
...heavier media may not be operating at its ends. Check the springs in the printer driver. The bearing assemblies should support the transfer roll, applying evenly distributed forces to... may have an unbalanced force against the PC (photoconductor) drum. Variation in the printer driver.
2-32 Lexmark™ E360d, E360dn Place a sheet of wear, damage or contamination. Poor fusing of damage, or...
Service Manual - Page 72
...on page 3-4. See "Font Sharpening" on the printer. 4. Turn on page 3-4.
See "Reports" on the features and options of the printer.
3-2 Lexmark™ E360d, E360dn Note: Menus may vary depending on page 3-3.... page 3-3. Turn off the printer. 2. Available menus
The menus display on the operator panel in the order shown:
Configuration menu settings
Reset PC Cnt
Prt Quality Pgs ...
Service Manual - Page 82
... been completed, the value will reset to "0."
factory default value for the settings listed below:
Device Setting Paper sizes Envelope size PCL Symbol Set PPDS Code Page Universal Units of Measure
U.S. Press to exit the Permanent Page Count and return to PRINTER SETUP.
3-12 Lexmark™ E360d, E360dn Serial Number
The serial number can...
Service Manual - Page 84
...to give any indication that this test is the first of printer errors.
If an error occurs after the log is full, then...event log as well as the PC kit and maintenance counter resets and NVRAM resets initiated by one error per minute), but can be used ...it is 0 (default) to exit the EVENT LOG.
3-14 Lexmark™ E360d, E360dn The error log is Medium. Pressing will display the sixth error as...
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