Question posted by wenzeldehn on December 16th, 2015
Why Store Drivers License Number In Your System If Not To Sell To 3rd Party?
Why is that I can buy $250 of groceries on my Kroger Visa and nobody wants to see my drivers license. I can also buy a dozen $25 gift cards, one at a time on the same Visa and nobody asks for my drivers license. However, to buy a single gift card of higher value, you demand my drivers license and want to put it into your computer system? There is no logical reason you need to put that number into your data base. All you are doing is ticking off good honest people whose money you have gladly taken for 25 years and never asked to see my drivers license. I can only think of one reason: you want to gather more information to sell it. When your system gets hacked, then you are putting more customer data at risk and you are not stopping fraud at all. Short sighted policy that stinks. I have no problem with the cashier 'looking' at my ID, but you violate my personal privacy by capturing it into your system. I dont care if its legal for you to do so, its still wrong. You are only exposing yourself to a greater financial burden when you do get hacked, and according to the best cyber folks, it will eventually happen. Most likely from a disgruntled employee, as is the usual case in data dumps. Also, you mis-categorized me as being upset, when a more accurate description would be that i am stupefied at your short shortsightedness. I cannot imagine how you treat people who do not drive, are they forever excluded from buying a $100 gift card? In fact, your control is worthless as its easily worked around. Today I purchased four $25 gift cards one at a time without ever showing an ID, so you prevented no fraud, if in fact my card had been being used fraudulently. However when I returned this evening to buy a bottle of wine, I ran into your internal control of using my card too many times in a single day. And the manager on duty, despite knowing me personally could not override that control to allow my to make the purchase on my kroger visa. So I paid for the wine with another credit card. Next time that happens, I will just purchase the wine at another store. Your internal fraud control is horse manure (edited word) frankly, for if my card had been stolen and only used to buy groceries there was is limit to the amount of groceries they could purchase. Your internal control is easily worked around, and the criminals will also know this fact. Couple that with the fact that no one ever asks for my ID when I'm buying ham and eggs and toilet paper etc. even when the total is several hundred dollars. All you are doing is urinating ( i had to edit other word out) off a 25 year customer. If I lose a credit card, my bank has my back, its not your job. Consider yourself fortunate that your only competition is an even more abhorrent Walmart in this city. For me, this is the curse of living in a small town where there is no other grocery chain doing business. If I had any real choice, you would be losing my business.
Current Answers
Answer #1: Posted by Odin on December 16th, 2015 8:24 AM
You will need to turn to Kroger for what you seek, but the survey form to which the prior answer referred you probably won't do. You can see the contact information here: https://www.contacthelp.com/Kroger/customer-service--but you may get better results by asking corporate:
The Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
United States
Phone: 513-762-4000
Fax: 513-762-1160
The Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
United States
Phone: 513-762-4000
Fax: 513-762-1160
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by TechSupport101 on December 16th, 2015 6:49 AM
Hi. HelpOwl is a third party informational Q&A site. This may be better handled here https://krogerfeedback.com
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