Returns Not Being Honored

Today I was going to return a candle wax warmer, and I was told my receipt was 1 month and 1 day old and i could not return or exchange the item, even with my receipt in hand. They said their rules had changed and I would have to keep it, I told the CSR I did not want the warmer due to is had these crazy light bulbs in it and I did not want to have to purchase those type of light bulbs just for that one warmer. He called his manager and then he told me, this was a new policy and I would have to keep it. I told him that was crazy, and he just said I am sorry. I told him I would never shop at Kmart again.I am a very frequent shopper at Kmart, and I think that this new rule is totally crazy.

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Answer #1: Posted by BusterDoogen on May 31st, 2016 12:44 PM

This answer was accepted by the poster of the original question.

BusterDoogen

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Go here for KMART'S RETURN POLICY - Effective August 3, 2015. I suggest you contact CS@ 800-443-2526 for further assistance.

I hope this is helpful to you!

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Answer #2: Posted by jason1118 on June 11th, 2016 5:49 AM

jason1118

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Hi,

My name is Jason and would love to help you with this issue that you are having. Most companies actually have a return policy and at the end in very fine print it will say that these rules are subject to change at any given time. I know that this may be frustrating or even upsetting, but I would try to sell it online to get your money back. I am sorry that this happened to you and I can understand your frustration.

Thanks so much,

Jason
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