Jabra STONE2 Support Question

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Question posted by drew81613 on September 13th, 2012

My Jabra Paired To Iphone 4s Does Not Receive Audio From The Phone

Voice control and caller information comes to the earpiece loud and clear, but no audio is transmitted. Additionally, no audio is transmitted from music player on the phone. This was working well for the first month of iphone 4s ownership, but has disappeared. Any help?

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Answer #1: Posted by JabraSupport on September 14th, 2012 7:14 AM

JabraSupport

Member since:
October 13th, 2011

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I'm assuming you have a Jabra Stone or Stone2. I would suggest reinstalling the firmware in the Stone. To do this, go to http://jabra.com/support/Jabra-STONE2_100-99310000-35 (for the Stone2) and download the appropriate language/firmware. Run the application and follow the on-screen instructions to install the firmware into the Stone2. It should work fine after that.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra STONE2 Manual Pages

User manual - Page 2

... THANK YOU 2 ABOUT YOUR JABRA STONE2 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 5 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 6 WEARING STYLE 7 HOW TO 7 WHAT THE LIGHTS MEAN 10 USING YOUR JABRA STONE2 WITH TWO MOBILE DEVICES 11 TROUBLESHOOTING & FAQ 12 Need more help 14 Taking care of your headset 14 Glossary 14 Jabra Stone2 1

User manual - Page 3

This instruction manual will get you enjoy it! ABOUT YOUR JABRA STONE2 1 Answer/end button Tap to make the most of your headset. We hope you started and ready to answer/end call 2 StatusDisplay™ Shows battery and connection status 3 Light indicators on portable charging unit Shows battery ...

User manual - Page 4

... Jabra Voice Guidance - Clear wireless streaming of use with the new headset shape for the future 2. Adjust volume up to phone's user manual Better conversations with Bluetooth 2.1 + EDR & eSCO 8. Audio shock protection Jabra Stone2 3 * Refer to 15 days standby time 9. Bluetooth technology - WHAT YOUR HEADSET CAN DO english Jabra STONE2 is too low) 10. It comes...

User manual - Page 5

... listen to the Voice Guidance to assist your Bluetooth® device. Furthermore you i.e. StatusDisplayTM with mobile phone without pincode 12. Weight: Total weight is intelligent. The headset charges automatically when inserted into the portable charger, it is on your mobile phone (refer to the manual for enhanced audio quality 13. Jabra Stone2 4 Up to your pairing to 128...

User manual - Page 6

... as this may damage your headset. Inserting the headset into the charging unit. Jabra Stone2 5 We therefore recommend that your Jabra STONE2 is app 3 hours. do...HEADSET ON AND OFF Taking the headset out of the portable charging unit and press lightly on the headset to charge both headset and portable charger together at least once a month. This way you recharge your both headset...

User manual - Page 7

By following a few simple steps, a phone can be paired with this process via Voice Guidance. 1 Put the headset in a matter of seconds. Take the headset out of the portable charging unit. Take headset out of the portable charging unit. Then set your Bluetooth® phone to 'discover' the Jabra STONE2 - Jabra STONE2 assists you want to phone's user manual keep pressing until ...

User manual - Page 8

.../ignore a call * - english WEARING STYLE Wear Jabra STONE2 on your preferred fit. HOW TO The Jabra STONE2 is announced.** End a call - When your Jabra STONE2 is connected to your phone, all calls made from your phone will either be transferred to voice mail or hear the busy signal - Say "Answer" after the caller is easy to find your right ear...

User manual - Page 9

... captures your command and directs the phone to ignore the call Jabra Stone2 8 * Refer to turn the volume down Activate voice dialling* - Music is controlled on the mobile phone Answer a call on the front of the headset to phone's user manual ** Phone dependent Slide your finger upwards on hold. Press Answer/End to music and receiving a call Show display - english Adjust volume...

User manual - Page 10

...disabled while in range and while the headset is still turned on or enable Bluetooth. english Voice Guidance STONE2 announcements to a named phone "Connected" Announced when the STONE2 is connected, but no phone name is available "Disconnected" Announced If a connected phone is turned off " Announced when STONE2 is shut down Jabra Stone2 9 ** Phone dependent If asked for a PIN code use...

User manual - Page 11

... On the inside of the headset the Jabra StatusDisplayTM indicates different states of 2 light indicators - light indicators Battery indicator Solid green light Solid red light Bluetooth® indicator Flashing blue light Solid blue light Battery OK Less than 50% left (approx.) In pairing mode Paired with phone Jabra Stone2 10 ** Phone dependent "Battery level is medium" is announced...

User manual - Page 12

... pairing mode the StatusDisplayTM will light up every time the headset... is still active. Battery Status display on the charging unit a light indicator shows different states during charge of non-activity to 5½ hours talk time left (33-66%) 1 green light flashing Less than 5½ hours talk time left (>66%) 2 green lights flashing 2½ to save battery. english Jabra STONE2...

User manual - Page 13

... and voice dialling are optional features which means it is implemented reject call, call on the ability of each other, with no major objects in the way (walls, etc.). The Jabra STONE2 is playing - follow the pairing instructions in 'Pair Your Headset to a Phone or other Device' Will the Jabra STONE2 work with Bluetooth® mobile phones. english 2 Turn your headset off...

User manual - Page 14

... meters) to your phone - Make sure that the headset is connected to music The music I cannot hear music in the headset - The music player starts immediately upon connection and I hear music in the headset - Connect and music should now be able to listen to your Bluetooth® enabled device - Ensure that the Jabra STONE2 is using the stereo audio connection in the following...

User manual - Page 15

... or cords over a short distance approx. 33 feet (10 meters). Phone: 1 (800) 327-2230 (U.S) 1 (800) 489-4199 (Canada) Taking care of your headset - english Need more information at extreme temperatures (above 45°C/113°F - Always store the Jabra Stone2 with other liquids. Web: www.jabra.com/nasupport (for the latest support info and online User...

User manual - Page 16

... the Jabra Stone2 recognize each other and automatically work together. 5. Standby mode is when the Jabra Stone2 is a code that you 'end' a call . Disposal according to pair it with your Jabra Stone2. english 4. Passkey or PIN is passively waiting for a call on your mobile phone to local regulations www.jabra.com/weee Jabra Stone2 15 When you enter on your mobile phone, the headset...

User manual - Page 67

... herein are the property of GN Netcom A/S. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. Jabra® is a registered trademark of their respective owners. Jabra® is a registered trademark of their respective owners. All other trademarks included herein are the property of GN Netcom A/S. All rights...

Datasheet - Page 1

... crystal clear streaming of your pocket. radio, music, podcasts, video, etc. The lightness of wireless talk time in the palm of your calls further, easier. You get 8 full hours of the headset, its curved shape and personalised ergoeargels, will make every conversation a pleasure. The all new voice control system means you through the easy pairing process. Jabra STONE2...

Datasheet - Page 2

... press on Answer/End. Jabra STONE2 comes with PIN code 0000 (4 zeros) if prompted 5. Follow process from the snug fit. When inserted into portable charger, battery goes into deep sleep (off when fully charged. Your phone will automati- For later pairing: Turn your headset Place headset in pairing mode. Pairing the headset with your Bluetooth phone to answer/end call . Enjoy...

Declaration of conformity - Page 1

...Netcom A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel. +45 45 75 88 88 www.jabra.com GN Netcom A/S declare under our sole responsibility that this declaration relates is in ...Position: TA Engineer EN Hereby, GN Netcom declares that the products identified as Jabra STONE2 Bluetooth® Wireless Headset Type Identifier : BTE2 to which this product is gaminys atitinka esmines ir kitas ...

Technical Specification - Page 1

... proof AC power supply Charging plug dimensions Jabra STONE2 materials Pairing passkey or PIN Features What's in close proximity to one another. Bluetooth technology eliminates wires between devices, such as mobile phones and headsets, and enables communication between devices that are device dependent 1 Jabra STONE2 headset, 1 Jabra STONE2 portable charging unit, 1 Belt clip, 1 AC charger...