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Question posted by BarbaraSteinhanses on March 8th, 2013

Jabra Pro 9470 Does't Pair With Samsung Galaxy Sii

Pairing with Softphone / PC is ok Pairing with mobile Device fails:Samsung Galaxy SIIBluetooth is onDevice is set to visiblesearch for other Devices (i.e. Jabra Pro 9470 ) fails What is going wrong ? Does it not support Samsung Galaxy SII ????

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Answer #1: Posted by JabraSupport on March 8th, 2013 8:17 AM

JabraSupport

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You'll need to contact Jabra's Professional Products Support Group at 866-697-8757 or you can email them at [email protected]. There are just too many variables to attempt to solve issues with this type of equipment using HelpOwl.

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Product Brochure - Page 1

... model suits you never want to go back to Wearing styles Key users IntelliPower Certifications** Jabra PRO™ 9470 Mobile, desk & softphone 150m Noisy Midi 9 hours Headband Earhook Neckband Specialists  Jabra PRO™ 9465 Duo Jabra PRO™ 9460 Duo Jabra PRO™ 9460 Mobile, desk & softphone Desk & softphone Desk & softphone 150m Very noisy Flex 11 hours Headband...

User Manual - Page 2

... softphone (PC) connectivity. • Bluetooth® mobile phone connectivity (Jabra PRO 9465 Duo and Jabra PRO 9470 only) • Touchscreen-guided setup for desk phone, softphone (PC) and mobile phone connections. • Touchscreen call control for easy call handling. • LED and audio indicators. • Advanced hearing protection with left and right speakers. Jabra PRO 9470 headset...

User Manual - Page 3

...13 1.6 Optional Accessories...13 2. CONNECTING TO a phone using the Touchscreen 24 Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 3 CONNECTING TO a phone manually 15 3.1 Connect to Power...15 3.2 Dock Headset...15 3.3 Connect to Softphone (PC)...16 3.4 Connect to Mobile phone with Bluetooth 16 3.5 Select and Connect to Power...14 2.2 Start the Setup Wizard...14...

User Manual - Page 4

......39 11.4 Jabra PRO 9460 Duo and Jabra PRO 9465 Duo Headsets 39 Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 4 FAQs and Troubleshooting 36 11. BASIC CALL MANAGEMENT 28 7.1 Making a Call or Ending a Call...28 7.2 Accepting or Rejecting an Incoming Call 28 7.3 Adjust Headset Speaker Volume 29 7.4 Adjust Headset Microphone Level 29 7.5 Putting a Call on PC 35...

User Manual - Page 5

english 11.5 Jabra PRO Headset Battery...39 11.6 Jabra PRO Touchscreen Base...39 11.7 Jabra PRO 9465 Duo and Jabra PRO 9470 Base Bluetooth Support 40 11.8 Materials and Allergies...40 11.9 Product Disposal...41 11.10 Certifications and Safety Approvals 41 Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 5

User Manual - Page 6

english 1. Product Overview 1.1 Package Contents Headset Headband Attachment Base and Headset Cradle Earhook Attachment (small, medium and large earbuds) Warning & Declaration Booklet Power Adapter Telephone Cable USB Cable Quick Start Guide System-optimized Leaflet Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 6

User Manual - Page 16

..., jabra pro 9465 DUO and jabra pro 9470 16 If your softphone is no interactivity with the mobile phone it will be displayed on the mobile phone icon on the touchscreen to mobile phone with Bluetooth® If the base loses the Bluetooth® connection with the Jabra PRO headset call functions. Download and install Jabra PC Suite from www.jabra.com/pcsuite. 4. Supported softphones have...

User Manual - Page 21

... is a row of the headset, as illustrated, and indicates headset status. Headset state Idle Not connected Out of range Call active Incoming call Power on the arm of four lights located on Power off Pairing Pairing succeeded Charging Led indicator LED when battery is full (click to view) Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 21

User Manual - Page 22

... Incoming call on desk phone Incoming call on softphone (PC) Incoming call on mobile phone Incoming call on different phone while on call (call collision) Conference start Conference end Out of audio tones to listen) Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 22 english 5.4 Headset Audio Indicators The headset plays a variety of range Incoming call accepted...

User Manual - Page 23

... the touchscreen. Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 23 touchscreen INTRODUCTION The Jabra PRO touchscreen is the row of icons at least two headsets (primary and secondary headsets) have been paired with a finger to activate icons, scroll up/down a menu, select a target phone and make/answer/end/merge calls. NOTE: Touchscreen settings may be available...

User Manual - Page 26

... type: Desk phone, Softphone (PC) and Mobile phone. Automatically open the phone line when the headset is undocked. english 3 PHONE SETTINGS The headset settings allow changes to be connected again by opening the settings menu, and tapping Phone settings > Desk phone > Enable desk phone. PHONE SETTINGS Desk phone Softphone (PC) Mobile phone Desk phone settings Setting Base ringtone volume Open...

User Manual - Page 27

... base. Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 27 SOFTPHONE (PC) Base ringtone volume SOFTPHONE (PC) Enable wideband audio SOFTPHONE (PC) Automatic audio detection Open phone line on undock Automatic audio detection Setup softphone (PC) Enable wideband audio Setup softphone (PC) Disable softphone (PC) Mobile phone settings Setting Base ringtone...

User Manual - Page 32

.... 8.4 Last Number Redial The Jabra PRO can end the conference by hanging up the call. Repeat the procedure to connect additional headsets, as this will be automatic. Ending or leaving the conference The primary headset user can redial the last number dialed (supported softphones and mobile phones only). Lift headset from mobile phone to the headset 1. If necessary, press the...

User Manual - Page 33

..., press the back arrow to PC for the current call. 3. Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 33 PC & SOFTPHONE PC Audio Communication Dial Pad 8.6 Recording Desk Phone and Mobile Phone Calls Desk phone and mobile phone calls can be recorded using any third-party software on a PC. Tap Enable Recording to open the settings menu. 2. Desk phone calls...

User Manual - Page 34

... European Parliament and Council of 6 February 2003. 9.2 Wireless Range The Jabra PRO supports a maximum wireless range of protection against potential risks, such as acoustic shock and noise exposure. Tap Phone settings > Desk phone / Softphone (PC) 3. Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 34 Headset sound quality may slowly deteriorate the further the...

User Manual - Page 36

... touch the activate audio-link icon on another USB port on your mobile phone, and then put the headset into pairing mode. The headset can be paired with the Jabra PRO base? Q How many Bluetooth devices can only be incorrectly set. Q Why doesn't my computer detect the Jabra PRO base? Q Why do I pair my headset directly with . Q Why does nothing happen when I replace the...

User Manual - Page 37

... are in the optional accessories section of up an automatic dial tone for desk phones and softphones. Q Can I undock my headset? Check your local Jabra supplier. The Jabra PRO 9465 Duo and the Jabra PRO 9470 Bluetooth ports use adaptive frequency hopping, thereby avoiding channels that are default-disabled. 1. A Jabra PRO supports a maximum range of this problem, move the...

User Manual - Page 38

... level, pairing status and other events Audio indicators: Tones indicate incoming calls, low battery, volume level, microphone muting and other events; Up to headset For U.S. echo cancellation; up to 150 meters from Jabra PRO base to headset DECT frequencies: EU DECT: 1.88 - 1.90 GHz US DECT: 1.92 - 1.93 GHz Speaker(s): Wideband speaker. 11.2 Jabra PRO 9470 Headset Battery Talk...

User Manual - Page 40

... base display. Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 40 for touchscreen PC-based configuration: All settings can come into contact with the European standard EN 1811:1998. For the latest updates, see headset as an accessory) PC connector: Micro USB Firmware update: Downloadable from a PC for backup and mass deployment Softphone support: Full...