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Jabra JOURNEY Support Question

Jabra JOURNEY Support Question

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Question posted by crisdietrich on December 8th, 2011

Why Can I Not Unpair From Htc Evo And Start Topair It With Iphone

It seems odd I can not unpair my HTC EVO  which I no longer use  and start to pair up so I canuse my new I phone  what gives  Model # HFS003 Jabra Journey    

Current Answers

Answer #1: Posted by JabraSupport on December 9th, 2011 6:29 AM
This answer was accepted by the poster of the original question.
JabraSupport

Member since:
October 13th, 2011

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I'm not sure what you mean when you say that you're trying to un-pair the Jabra Journey from your HTC Evo phone.  I suspect you're trying to do this on the Evo.

I'd suggest making sure the Journey is OFF and go into the Evo's Bluetooth menu.  Select the Jabra Journey and remove it as a paired device from the phone.

You can also reset the Jabra Journey by turning the unit ON, then press and hold the answer/end button until you hear the voice indicate, "Pairing Mode."  Once in this mode, press and hold the Volume Down and answer/end buttons simultaneously until you see a purple light flash.  Turn the unit OFF and then ON again and it'll be in pairing mode.

After that, you should be able to add it as a new device from your new phone's Bluetooth menu.

For further assistance, please contact Jabra's Product Support Group by calling 800-327-2230 or by email at [email protected].

Related Jabra JOURNEY Manual Pages

User manual - Page 2

english Contents THANK YOU 2 ABOUT YOUR JABRA JOURNEY 2 WHAT YOUR JABRA JOURNEY CAN DO 3 HOW TO PRESS THE BUTTONS 5 WHAT THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO ...
User manual - Page 3

... for purchasing the Jabra JOURNEY Bluetooth® in -car speakerphone. ABOUT YOUR JABRA JOURNEY A Volume down Tap to adjust volume down B Answer/end button Tap to answer/end call C Voice button Tap to initiate voice command function Tap to mute/un-mute your microphone during an active call D Status light Indicates pairing, connection, on your...
User manual - Page 4

... you do all this: - "Answer/Ignore" command** - Mute/un-mute with an active call with HD Voice Mic - Transfer calls - Auto Off * Phone dependent Jabra JOURNEY 3 ** Available ONLY in English Answer/end calls - Voice dialing* - Reject calls* - Last number redial* - Auto On with the help of the caller* - Deliver great sound ...
User manual - Page 5

... time approximately 2h. 30 min. - Voice Control through DSP - Software upgradable * Phone dependent Jabra JOURNEY 4 ** Available ONLY in English Upgrade with charging option from car charger or via ...to 10 meters (approximately 33 feet) - Voice Announcements** - Jabra Status Light (battery status, call status, pairing and connection status) - Talk time up to 20 hours/Standby...
User manual - Page 6

... WHAT THE LIGHT MEANS Status Light In-car Speakerphone Status The status light behind the answer/end button flashes rapidly blue Pairing mode The status light turns solid blue and goes into standby mode Connected The status light flashes blue every 2nd second during... status light turns solid blue Active call The status light is flashing red There is fully charged Jabra JOURNEY 5
User manual - Page 7

... sure that you recharge your car's power outlet. Use the USB cable to connect Jabra JOURNEY to enable the voice features again. Use only the charger provided in -car speakerphone: 1 Charge your Jabra JOURNEY 2 Turn your Jabra JOURNEY on 3 Pair your Jabra JOURNEY with your mobile phone The first time you turn on you will light up red while charging. do . Please...
User manual - Page 8

... of seconds. 1 Activate Bluetooth® on , it has been disconnected with the JABRA JOURNEY. Your phone will automatically start up in pairing mode - it can be detected by pressing 'Yes' or 'OK' on the phone and/or confirm with announcement "Connected" when pairing is in pairing mode the status light will flash rapidly blue and a voice will also...
User manual - Page 9

... JABRA JOURNEY IN YOUR VEHICLE The Jabra JOURNEY sits discreetly and conveniently on the phone. For optimal sound quality place the Jabra JOURNEY right in front of you and speak directly into the in the above pairing guide. Then repeat steps 2 and 3 in -car speakerphone. The in -car speakerphone to pairing mode. Turn the in -car speakerphone and phone are used...
User manual - Page 10

... mute/un-mute your microphone during an active call Jabra JOURNEY will access the phonebook on . "Answer/Ignore" Voice Commands** You can also take calls with your unit has been turned off automatically after 10 minutes. You can also be used to control your phone with help of the caller. Caller ID and name...
User manual - Page 11

... speakerphone is ended it will start playing again. If your in -car speakerphone. Music or GPS directions will automatically transfer to your phone does not allow this feature...when you play music or GPS directions from your mobile phone, it will automatically transfer them to your in use Jabra JOURNEY 10 *Phone dependent english Play music and GPS directions* Make sure that...
User manual - Page 12

...way call (Another incoming call) Release active-accept incoming call Double tap the answer/end button Jabra JOURNEY 11 Reject incoming call Double tap the answer/end button Three way call (The other call ...lowest limit Hold active call Press the answer/end button Transfer an active call from your phone to the in -car speakerphone is on mute every 10 seconds until the incar speakerphone is...
User manual - Page 13

... a voice control mode by the speakerphone itself. Please, verify if you can use to control Jabra JOURNEY 12 english HOW TO HANDLE CALLS FROM TWO MOBILE PHONES Function How to perform Calls on two phones (One active call Double tap the answer/end button TROUBLESHOOTING & FAQ I press the voice button and but cannot check battery...
User manual - Page 14

... answer/end button; 2) The press Volume down button while holding your new Jabra JOURNEY on the mobile phone screen. Ensure that the in -car speakerphone and the connected device to be used within 33 feet (10 meters) of up to objects between the in the pairing mode by tapping the answer/end button. I hear crackling noises...
User manual - Page 15

voice dial using Jabra JOURNEY with 2 mobile phones. E-mail: Deutsch English Español Français Italiano Nederlands Polska Scandinavian support.de@jabra.com support.uk@jabra.com support.es@jabra.com support.fr@jabra.com support.it@jabra.com support.nl@jabra.com support.pl@jabra.com support.no@jabra.com support.ru@jabra.com Information: info@jabra.com 3. Even if the hands...
User manual - Page 16

...order to rain or other liquids. including direct sunlight - Do not expose the Jabra JOURNEY to support a certain profile, a phone manufacturer must implement certain mandatory features within the phone's software. 3. Bluetooth phones support the headset profile, the hands-free profile or both. Pairing creates a unique and encrypted link between two Bluetooth devices and lets them...
User manual - Page 17

... regulations. Dispose of the product according to pair it with your mobile phone, the in-car speakerphone goes into standby mode. When you enter on your Jabra JOURNEY. www.jabra.com/weee Jabra JOURNEY 16 The passkey for all Jabra products is passively waiting for a call on your phone and the Jabra JOURNEY recognize each other and automatically work together. Passkey...
User manual - Page 18

...license. (Design and specifications subject to change without notice). © 2011 GN Netcom A/S. Jabra® is a registered trademark of GN Netcom A/S. The Bluetooth® word mark and logos...specifications subject to change without notice). and any use of their respective owners. © 2011 GN Netcom US, Inc. and any use of their respective owners. The Bluetooth®...
Datasheet - Page 1

...phone, download your car, letting you are crystal clear with the Jabra JOURNEY. The Voice Control feature makes it even easier to stream your music, podcasts or GPS from your Jabra JOURNEY...The Jabra JOURNEY in your phonebook and say the names of high definition audio. The next time you answer calls just by using your voice to use. This feature gives you simple pairing instructions...
Datasheet - Page 2

... your phone's voice control mode when you hear a special sound indication for mute • To un-mute an active call transfer, caller name announcement(PBAP), status light for Auto On 7. Designed for either the cigarette lighter charging or charging through the pairing process. Voice guidance for voice dialing* 5. Quick Start Guide CHARGING Jabra JOURNEY Use the...
Technical Specification - Page 1

...Speaker Digital Signal Processing Battery Operating temperature Storage temperature CLA power adapter Charging plug dimensions Pairing..., such as mobile phones and headsets, and enables...USE OF SUCH MARKS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE) LEARN MORE! JABRA JOURNEY EXCEPTIONAL SOUND ON THE ROAD HD Voice mic for battery, call, pairing...

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