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Jabra JOURNEY Support Question

Jabra JOURNEY Support Question

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Question posted by stricklind on February 9th, 2012

I Pressed Too Many Buttons Trying To Get Voice Activated. Now It Wont Talk And

I ahve a jabra journey.  I cant get voice to function and now it wont connect with my Iphone although it did before.

Current Answers

Answer #1: Posted by JabraSupport on February 10th, 2012 9:19 AM
This answer was accepted by the poster of the original question.
JabraSupport

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You may have to reset both devices.  

Remove the Jabra Journey from the Bluetooth list on your iPhone.  Reset the Journey by, starting with the unit turned ON and put it into pairing mode by pressing and holding the answer/end button until it goes into pairing mode and then relese the button.  Press the Volume down button and the answer/end button simultaneously until you hear a beep and see a purple flash of light.  When you turn the unit OFF and then back ON again, it will be in pairing mode.

You may also need to reset Bluetooth communications on the iPhone.  To do this, use the Reset Network Devices function on the iPhone (keep in mind that some information will be lost).

After this, you'll need to pair the two devices together again and they should work fine.

If you continue to have any issues, you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra JOURNEY Manual Pages

User manual - Page 2

english Contents THANK YOU 2 ABOUT YOUR JABRA JOURNEY 2 WHAT YOUR JABRA JOURNEY CAN DO 3 HOW TO PRESS THE BUTTONS 5 WHAT THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO ...
User manual - Page 3

... JABRA JOURNEY A Volume down Tap to adjust volume down B Answer/end button Tap to answer/end call C Voice button Tap to initiate voice command function Tap to adjust volume up Tap to mute/un-mute your microphone during an active call D Status light Indicates pairing, connection, on/off switch Slide to I HD Voice Microphone For clear voice and enhanced noise cancellation Jabra JOURNEY...
User manual - Page 4

...* - Adjust volume - Auto pairing - Announce the name of a motion sensor - Voice dialing* - Third party calling* - Reject calls* - "Answer/Ignore" command** - Auto On with HD Voice Mic - Answer/end calls - Mute/un-mute with an active call with the voice button - english B A j a b ra C D E I F G H WHAT YOUR JABRA JOURNEY CAN DO Your Jabra JOURNEY lets you do all this: -
User manual - Page 5

... 92 grams - Operating range up to 10 meters (approximately 33 feet) - Talk time up to 20 hours/Standby time up to 45 days - Charging time approximately 2h. 30 min. - Voice Announcements** - Size: H119 mm W59 mm D16 mm - Stay connected to two active Bluetooth devices at the same time - Auto Off - e-SCO for enhanced...
User manual - Page 6

... is less than 30 min. talk time left The status light turns red The unit is charging The status light turns off Standby/Sleeping mode The status light flashes blue every second Incoming call The status light turns solid blue Active call The status light is flashing red There is fully charged Jabra JOURNEY 5
User manual - Page 7

... " and Jabra JOURNEY will hear Voice Guidance telling you turn your Jabra JOURNEY on you will no longer talk to do not use chargers from any time disable the functions by using ...computer by both pressing the Voice button while you start using the USB cable. Jabra JOURNEY can at least once a month. do . Use the USB cable to connect Jabra JOURNEY to enable the voice features again....
User manual - Page 8

... on the phone and/or confirm with the JABRA JOURNEY. english TURNING YOUR JABRA JOURNEY ON AND OFF Slide the I ) position the Jabra JOURNEY will turn off . The first time you turn on your phone's instruction guide. PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE Jabra JOURNEY is complete. it can be detected by pressing 'Yes' or 'OK' on , it automatically enters...
User manual - Page 9

... have been paired once they will automatically connect when the in -car speakerphone to the phone. If the device is only needed the first time an in-car speakerphone and phone are used when it is activated on the phone. Jabra JOURNEY 8 Press and hold the answer/end button for use SELECT OK SELECT Manual pairing...
User manual - Page 10

... mode and Auto OFF When not connected to power on. Caller ID and name announcement* During an incoming call . Just say "Answer" or "Ignore". english ADDITIONAL FEATURES Voice control button* If you phone supports voice control, the voice control button on Jabra JOURNEY allows you to control your phone with your voice. "Answer/Ignore" Voice Commands** You can also be...
User manual - Page 11

...Function Single call Answer or end a call Make a call Reject a call . If your phone does not allow this feature, press the answer/end button to transfer the music to your in use Jabra JOURNEY 10 *Phone dependent Music or GPS directions will automatically be connected...automatically transfer them to your voice. When the call Double tap the answer/ end button when the in-car speakerphone ...
User manual - Page 12

... button Hold active and activate held call Press the answer/end button Release held call . to mute an active call Double tap the answer/end button Jabra JOURNEY 11 A short sound will indicate that the in -car speakerphone Tap the answer/end button or press it for a long time Three way call (Another incoming call) Release active-accept incoming call , tap the voice button...
User manual - Page 13

... Tap the answer/end button Reject incoming call - english HOW TO HANDLE CALLS FROM TWO MOBILE PHONES Function How to perform Calls on hold Function How to control Jabra JOURNEY 12 other phone is on two phones (One active call Double tap the answer/end button Hold active/accept incoming Press the answer/end button Active calls on the two connected phones -
User manual - Page 14

... deleted the in-car speakerphone pairing connection in -car speakerphone by long press on the answer/end button; 2) The press Volume down button while holding your phone. The next time you power on, the in-car speakerphone will go into the voice control mode suggest what words you powered your Jabra JOURNEY in -car speakerphone is playing. - I want...
User manual - Page 15

voice dial using Jabra JOURNEY with 2 mobile phones. Even if the hands free profile is implemented reject call, call on the ability of your device manual for the latest support ...
User manual - Page 16

... and may also degrade performance. - GLOSSARY 1. Bluetooth is a radio technology that Bluetooth devices communicate with each other liquids. Jabra JOURNEY 15 or below -10°C/14°F). Bluetooth profiles are the different ways that connects devices, such as mobile phones and headsets, without wires or cords over a short distance approx. 33 feet (10...
User manual - Page 17

... pair it with your mobile phone, the in-car speakerphone goes into standby mode. www.jabra.com/weee Jabra JOURNEY 16 english 4. When you enter on your Jabra JOURNEY. Passkey or PIN is 0000. 5. This makes your phone and the Jabra JOURNEY recognize each other and automatically work together. The passkey for a call on your mobile phone...
User manual - Page 18

... any use of GN Netcom A/S. All rights reserved. All rights reserved. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. Jabra® is a registered trademark of such marks by GN Netcom A/S is under license. (Design and specifications subject to change without notice). © 2011 GN Netcom...
Datasheet - Page 1

This feature gives you simple pairing instructions the first time you turn the system on connection and battery status. RReeaassoonnss ttoo cchhoooossee tthhee Jabra JOURNEY Jabra SPEAK410 - FOR PC • HD Voice mic for enhanced noise cancellation • Use your Jabra JOURNEY on the road, make and take calls* • Auto On/Off with built-in your car...
Datasheet - Page 2

... or any other type of audio from your PC 13. If it from your sun visor 10. Voice button for easy pairing 9. Quick Start Guide CHARGING Jabra JOURNEY Use the USB cable to connect Jabra JOURNEY to . The voice announcement will activate "Voice Dial" function on your phone Voice button* • You can also charge it does not, please tap the answer/end...
Technical Specification - Page 1

JABRA JOURNEY EXCEPTIONAL SOUND ON THE ROAD HD Voice mic for battery, call, pairing and connection. Bluetooth compliance Supported Bluetooth profiles Compatibility Security Operating range Paired devices Talk time Standby time Charging time Weight Dimensions, folded (off) Microphones Speaker Digital Signal Processing Battery Operating temperature Storage temperature CLA power adapter Charging ...

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