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Jabra GN1000 Support Question

Jabra GN1000 Support Question

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Question posted by donnag55993 on November 9th, 2012

How Do I Get The Headset Line On The Telephone Console To Remain On?

I have a NEC Dterm IPk phone that works with the Jabra GN9120 headset and Jabra GN1000 lifter.  When I raise the lifter from the headset I don't get a dial tone.  I have to press the headset line button on the telephone console in order to get an outside line.  I was able to connect before wothout having to press the headset line button and recently it has stopped working this way.  Please advise.

Current Answers

Answer #1: Posted by JabraSupport on November 9th, 2012 10:31 AM
This answer was accepted by the poster of the original question.
JabraSupport

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October 13th, 2011

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I'm sorry, but for support on Jabra Professional Products, you need to call the Product Support Group at 866-697-8757 (in North America) or email them at [email protected].  It's difficult to provide support through HelpOwl for these products.  If you're not in North America, consult Jabra.com for the support number in your region.

Answer #2: Posted by Anonymous-88996 on December 14th, 2012 9:01 AM
Anonymous-88996

Member since:
December 14th, 2012

Points: 100
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you have the headset pluged in wrong with the lifter plug it into the handset plug and the handset into the headset base

Related Jabra GN1000 Manual Pages

Setup Guide - Page 5

... Comprobación The "+" raises it and "-" lowers it. [4.4] If you will hear the dial tone in the headset. [4.3] If the handset is set up correctly, lifter arm will lift handset out of telephone's cradle and you still do not hear a dial tone, extend the lifter arm from its factory-set position or find alternative location for GN1000 on telephone. [4.1] Réglez...

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