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Huawei E372 Support Question

Huawei E372 Support Question

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Question posted by ned1wils on August 11th, 2012

Huawei E372 Disconnecting- Not Just Internet Link But Device Must Re-initialize.

Have been using my Huawei 372 for about four months and have been extremely satisfied. Suddenly over the past several sessions it disconnects.  Not just the radio shutting off and needing to reconnect to the server but disconnecting from the USB port- the computer gives the USB double "klunk" tone as when a device is removed.  Then the tone again and a message is displayed by the Mobile Partnes software that the device is initializing.  Without any interfacing on my part it will then repeat the process.  Shutting down the computer and reinserting the E372 helps for a while but there will eventually be a repeat of the problem.    Is my modem beginning to fail and if not what needs to be done?  I am located many hours away from service assistance.

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Related Huawei E372 Manual Pages

Quick Start Guide - Page 2

With your USB modem, you for preparation, installation, and removal. Note: This manual describes the appearance of the USB modem, as well as the procedures for choosing the Huawei E372 Mobile Internet Key. For operation details about the management program, see the online help included in the management program. 1 Thank you can access a wireless network at high speed.
Quick Start Guide - Page 3

The actual product may be different. 2 1 2 4 5 3 2 It is provided only for your reference. Getting to Know Your USB Modem The following figure shows the appearance of the USB Stick.
Quick Start Guide - Page 4

USB Connector It connects the USB Stick to a PC.  Strap Hole You can tie the cap and the USB Stick together by threading a strap through the strap holes, so that the cap will not be easily lost.  Indicator It indicates the status of the USB Modem. 3
Quick Start Guide - Page 5

... is registering with a 3G/3G+ network.  Green, solid: The USB Stick is connected to a 2G network.  Blue, solid: The USB Stick is connected to a 3G network.  Cyan, solid: The USB Stick is connected to a 3G+ network.  Off: The USB Stick is removed.  MicroSD Card Slot It holds a microSD card...
Quick Start Guide - Page 6

Replace the back cover and slide it from the USB Modem. 2. Insert the SIM/USIM card and the microSD card into place. 5 Slide the back cover to remove it into the corresponding card slots, as shown in the following figure. 3. Getting Your USB Modem Ready 1.
Quick Start Guide - Page 7

... program depends on the operating system (OS) installed on the card may get damaged and the data stored on your USB Modem may be corrupted. If it is not provided in use. Note:  The microSD card is in the package, you can buy one yourself.  Ensure that the beveled edge...
Quick Start Guide - Page 8

Connecting the USB Modem to a P C Plug the USB Modem into the USB port of your PC. 7
Quick Start Guide - Page 9

.... Then double-click AutoRun.exe to start the management program. 8 Then every time the USB Stick is installed, a shortcut icon for the management program appears on the desktop. Follow ...icon on -screen instructions of the installation wizard. 4. Installing the USB Modem Management Program 1. Connect the USB Modem with the PC. 2. The OS automatically detects and recognizes the new hardware...
Quick Start Guide - Page 10

Then the Unplug or Eject Hardware dialog box appears. 2. Find the management program and click Remove to remove the device" appears, remove the USB Modem. Note: Exit the management program before uninstalling it. Removing the USB Modem 1. When the message "It is safe to uninstall the management program. Choose Start > Control Panel > Add or...
User Guide - Page 1

For operation details about the management program, see the online help included in the management program. 1 With your USB modem, you for preparation, installation, and removal. Note: This manual describes the appearance of the USB modem, as well as the procedures for choosing the Huawei E372 Mobile Internet Key. Thank you can access a wireless network at high speed.
User Guide - Page 2

The actual product may be different. 2 1 2 4 5 3 2 It is provided only for your reference. Getting to Know Your USB Modem The following figure shows the appearance of the USB Stick.
User Guide - Page 3

USB Connector It connects the USB Stick to a PC.  Strap Hole You can tie the cap and the USB Stick together by threading a strap through the strap holes, so that the cap will not be easily lost.  Indicator It indicates the status of the USB Modem. 3
User Guide - Page 4

... is registering with a 3G/3G+ network.  Green, solid: The USB Stick is connected to a 2G network.  Blue, solid: The USB Stick is connected to a 3G network.  Cyan, solid: The USB Stick is connected to a 3G+ network.  Off: The USB Stick is removed.  MicroSD Card Slot It holds a microSD card...
User Guide - Page 5

Replace the back cover and slide it from the USB Modem. 2. Slide the back cover to remove it into the corresponding card slots, as shown in the following figure. 3. Getting Your USB Modem Ready 1. Insert the SIM/USIM card and the microSD card into place. 5
User Guide - Page 6

... of the SIM/USIM card slot and the microSD card is inserted according to the direction as an example. 6 If it is not provided in use. Installation/Removal Guide The procedure for installing the management program depends on the operating system (OS) installed on your...
User Guide - Page 7

Connecting the USB Modem to a P C Plug the USB Modem into the USB port of your PC. 7
User Guide - Page 8

... If the auto-run the program. 3. Follow the on the desktop to start the management program. 8 Then every time the USB Stick is installed, a shortcut icon for the management program appears on the desktop. You can also double-click the shortcut icon ... automatically. Then double-click AutoRun.exe to the PC, the management program starts automatically. Connect the USB Modem with the PC. 2.
User Guide - Page 9

... notification area. Select the corresponding hardware and then click Stop. 3. Uninstalling the Management Program 1. Find the management program and click Remove to remove the device" appears, remove the USB Modem. Version: V100R001_01 9 Part Number: 31010FAN Note: Exit the management program before uninstalling it. When the message "It is safe to uninstall the...

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