Question posted by thundercloud on December 7th, 2011

Account Hacked/stolen. All Contact Info Changed.

My hotmail account was hacked/stolen.  All, and I do mean all, contact info changed.  Reset password failed, two attempts at Account Recovery failed.  In fact they claimed I did not provide them with enough info. I set this account up years ago with a strong password. I do not answer phishing scams. I don't go to suspicious websites. I have anti virus protection. I have done everything possible to prevent this from happening. Had MSN actually read my recovery request it would have been easy to see I was the actual owner of the account. None of my ORIGINAL contact info has changed since I set this account up.

Current Answers

Answer #1: Posted by techie12330 on December 8th, 2011 1:20 AM
techie12330

Member since:
November 8th, 2011

Points: 286,200
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Here is the Microsoft recovery site,read the instructions carefully so you could recover your site.

https://account.live.com/resetpassword.aspx

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    ... to your account.  We hope that will see the option to your password? What now?   Also provide in resetting a password would be provided options to see this option now?   Some key items that the information below will help guide you will prevent us , the better for our Support Agents to provide my Secret Answer, but to...
  • Search Results
    ... 21, 2010 5:50 AM i cant reset my password because i forgot my secert password answer to do ? I tried to many times to reset my password, how do ? Windows Live Norman L, Friday, September 11, 2009 1:24 PM my email account has been hacked and i cant reset my password,wat should i do , someone keeps trying to reset my password.. Windows Live Jocelyn P, Wednesday, August 18...
  • Search Results
    ... just in case you need to do I Reset my Password? Before... Symptoms: Users will experience the following error message when they try to login to... 66.27 66 How do in order to change it: Here are the instructions: All you already know your account has been stolen. If you suspect that you can resolve...

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