Honeywell RTH7600 Support Question
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Question posted by BKLYNNCAZ on January 6th, 2016
Update: Rth7600d Backlight Not Working
Current Answers
Answer #1: Posted by waelsaidani1 on January 6th, 2016 11:33 PM
The following procedure outlines the process for returning equipment for warranty and non-warranty repair.
Please use the form listed below or call 1-800-782-4263, option 3, to obtain a Return Materials Authorization (RMA) number.
An RMA number must be issued to receive service on your product. When requesting an RMA number, the following information must be provided:
- Model and serial number of each unit being retuned
- Brief description of the problem for each unit
- Contract number and turn time, if applicable
- Contact, billing and return shipment addresses
- Billable payment process for any non-warranty repairs (credit card numbers need to be phoned in. No credit card numbers will be accepted via email). We will provide the flat rate service fee for your repair.
- More here https://www.honeywellaidc.com/en-US/contact/Pages/product-repair.aspx
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