HP ProBook 4420s Support Question
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Question posted by sliPawel1 on August 21st, 2014
What Is The Default Bios Password For Hp Probook 4420
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Related HP ProBook 4420s Manual Pages
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 1
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_1_98ca.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_1_98ca.png)
and performing computer disassembly procedures. troubleshooting computer problems; HP ProBook 4320s Notebook PC HP ProBook 4321s Notebook PC HP ProBook 4420s Notebook PC HP ProBook 4421s Notebook PC
Maintenance and Service Guide
SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 9
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_9_7c86.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_9_7c86.png)
...
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
HP ProBook 4320s Notebook PC
√
√
NOTE: Discrete not for use in ) HD (1366×768 resolution)
√
√
1
HP ProBook 4321s Notebook PC
√
NOTE: For use in the People's Republic of China. HP ProBook 4420s Notebook PC
√
√
HP ProBook 4421s Notebook PC
√
Intel...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 10
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_10_6b16.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_10_6b16.png)
...-MB ×
1) ● 2048-MB total system memory (1024-MB ×
2, dual channel) ● 1024-MB total system memory (1024-MB ×
1)
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 11
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_11_0935.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_11_0935.png)
...: ● 500-GB, 7200-rpm ● 320-GB, 7200-rpm ● 250-GB, 7200-rpm HP 3D DriveGuard (not available on Linux) Fixed 12.7-mm (0.50-in Brazil Modem cable not included
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
√
√
√
√
√
√
√
√
√
√...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 12
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_12_fbf9.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_12_fbf9.png)
Category Ethernet Wireless
External media cards Ports
Description
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
Supports no modem option
√
√
√
√
10/100/1000 Ethernet network interface card (NIC)
√
√
√
√
...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 13
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_13_4c34.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_13_4c34.png)
Category
Description
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
USB 2.0 (3)
√
√
√
... with 2 TouchPad buttons and
√
√
√
√
vertical scrolling (taps enabled as default)
Power
65-W AC adapter with localized cable plug support
√
√
requirements
(3-wire plug with ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 14
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_14_41a2.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_14_41a2.png)
... with Office 2007 Ready - EDGI
√
√
√
√
(available for Argentina, Brazil - EDGI (available for Argentina, Brazil - Category
Description
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
Windows 7 Starter with Office 2007 Ready (excludes Japan)
√
√
√
√
Windows 7 Starter with...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 15
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_15_5aaa.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_15_5aaa.png)
...
Windows 7 Home Premium 32
Windows 7 Home Basic 32
Windows 7 Starter
Windows Vista Business 32
Windows Vista Home Basic 32
Windows XP Professional
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 16
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_16_8eb8.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_16_8eb8.png)
Category Serviceability
Description
HP ProBook
4320s
HP ProBook4
320s / 4321s
HP ProBook
4420s
HP ProBook
4421s
UMA
Discrete
UMA
Discrete
Microsoft Office Ready DVD
√
√
√
√
DRDVD Windows 7 Home Premium/Windows 7
√
√
√
√
Professional
DRDVD Windows 7 ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 107
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_107_f132.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_107_f132.png)
... tab key and the arrow keys to enter BIOS Setup. 3. Press f10 to select File>Save changes and exit and then press enter. NOTE: Your password settings and security settings are not changed when ...preferences and exit Computer Setup, use the tab key and the arrow keys to select File>Restore defaults, and then press enter. 4. Your changes go into effect when the computer restarts. Your ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 108
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_108_e463.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_108_e463.png)
...: Hard disk test
Replace the configuration settings in Computer Setup with the original factory settings. (Password settings and security settings are not changed when you restore the factory settings.)
Restore the BIOS security settings to the factory default. Cancel any changes entered during the current session. Then exit and restart the computer.
Save...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 109
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_109_9f9a.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_109_9f9a.png)
.... Computer Setup in this
Administrator Tools
BIOS administrator password
Enter, change , or delete a BIOS administrator password. User Tools
Change Password
Enter, change , or delete a BIOS administrator password.
Always Prompt for HP SpareKey Enrollment
Enable/disable HP SpareKey enrollment (enabled by default).
Select from a list of BIOS users.
System IDs
Enter a user...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 111
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_111_badc.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_111_badc.png)
...; AHCI (Advanced Host Controller Interface)
◦ IDE (Integrated Drive Electronics)
● Enable/disable HP QuickLook.
● Enable/disable HP QuickLook preboot authentication on HP QuickLook boot.
● Enable/disable HP QuickWeb.
● Enable/disable HP QuickWeb: Write Protect (disabled by default).
Computer Setup in Computer Setup even when your operating system is not running...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 112
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_112_5987.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_112_5987.png)
...disable Network Interface Controller (NIC). ● Enable/disable LAN/WLAN Switching (disabled by
default). ● Set the wake on or restart the computer, and then press esc while the "Press the ESC... key for all BIOS menu items.
Restore the default security settings. Change, view, or hide security levels for Startup
Menu" message is ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 113
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_113_3724.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_113_3724.png)
Use the tab key and the arrow keys to select File > Restore defaults. 4. or -
Turn on or restart the computer, and then press esc while the "Press the ESC key for ... Computer Setup, follow the on-screen instructions. - or - Use the tab key and the arrow keys to enter BIOS Setup. 3. Press f10 to select File > Save changes and exit, and then press enter. Use the arrow keys to enter...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 115
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_115_2410.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_115_2410.png)
... System Date and Time Restore defaults
Ignore changes and exit Save changes and exit
To do this chapter may not be supported by your computer.
Then exit and restart the computer. Replace the configuration settings in Computer Setup with the original factory settings. (Hard drive mode, password settings, and security settings are...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 116
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_116_cfa7.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_116_cfa7.png)
... of ProtectTools users. Change Password
Enter, change, or delete a BIOS administrator password.
HP SpareKey
Enable/disable HP SpareKey (disabled by your password.
● Enable/disable DriveLock on the selected drive is a set of security questions and answers used if you run Disk Sanitizer, the data on any computer hard drive (enabled by default).
NOTE: DriveLock settings...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 118
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![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_118_b837.png)
... available:
◦ AHCI (Advanced Host Controller Interface)
◦ IDE (Integrated Drive Electronics)
NOTE: Availability of the options above varies by computer model.
● Enable/disable HP QuickLook 2 (enabled by default).
110 Chapter 5 Computer Setup System Configuration menu
NOTE: Some of the listed System Configuration options may not be supported by...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 160
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_160_ccc2.png)
![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_160_ccc2.png)
... spare part number 25, 64 spare part numbers 64 panels, product description 1 passwords 101, 108, 114 pin assignments audio-in jack 134 audio-out (headphone)
... partition 130 release latches, battery 17 removal/replacement
preliminaries 43 procedures 48 restore security defaults 111 restore the factory settings 107 restoring the hard drive 130 RJ-11 (modem...HP ProtectTools security keys 108
152 Index
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 161
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![](/manualimages/p/7/hewlettpackard-probook-4320s-hp-probook-4320s-4321s-4420s-4421s-notebook-pcs-maintenance-service-guide-80406a2_161_3848.png)
... SpareKey enrollment 108
Automatic DriveLock 108 change password 108 Disk Sanitizer 108 DriveLock 108 HP Sparekey 108 HP Sparekey enrollment 108 password policy 108 set up BIOS administrator
password 108 System IDs 108 user management 108 security, product description 5 serial number label, location 21, 48 service considerations 43 serviceability, product description 8 set security level ...
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