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HP Photosmart Premium Fax e-All-in-One Printer - C410 Support Question

HP Photosmart Premium Fax e-All-in-One Printer - C410 Support Question

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Question posted by mir on May 13th, 2011

Hp Photosmart

My HP Photosmart Premium All-in-One has stopped scanning; print and copy functions are ok. When I try to scan, I'm instructed to choose a scan profile for the device but I'm advised that there are "no custom profiles for the device". Instructions on how to create a custom scan profile advise me to go to an Action button menu, whatever that is. I have re-booted computrer, reinstalled HP software, unplugged the printer for > 1 minute and am stuck.

Current Answers

Answer #1: Posted by whitetailhunter714 on May 13th, 2011 11:46 PM
This answer was accepted by the poster of the original question.
whitetailhunter714

Member since:
May 11th, 2011

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Try and update the firmware. Sometimes they get glitches and when you've tried every thing else firmware updates will usually work.

Related HP Photosmart Premium Fax e-All-in-One Printer - C410 Manual Pages

Reference Guide - Page 1

...know your HP Photosmart 4 Features and tips 6 Get more info 8 Specs 8 Networked printer setup and use 9 Fixing connectivity issues 10 English * * * * Not included with the slots in the printer. Remove the blue tape that secures the two-sided printing accessory (if present) Printed in [English] Printed in place. 3. PHOTOSMART PREMIUM FAX e-ALL-IN-ONE C410 series Start...
Reference Guide - Page 3

... do so. 5. Mac If you have completed all the HP software components that Use Printer Offline and Pause Printing are specific to print, uninstall and reinstall the software. Follow the onscreen instructions. 3 Setup troubleshooting If the HP Photosmart doesn't turn on . 2. Press it has power. If not, right-click the printer icon and choose Set as the default...
Reference Guide - Page 11

... or the "end of warranty" date printed on -site service, may have been refilled, remanufactured, refurbished, misused, or tampered with. 1 year 1 year unless otherwise stated A. b. Software, media, parts, or supplies not provided or supported by HP. However, if printer failure or damage is attributable to execute programming instructions. b. Those rights are the customer's sole...
User Guide - Page 3

...HP Photosmart Printer parts...37 Control panel features...40 Display icons...41 HP Apps Manager...42 6 Print Print documents...51 Print photos...52 Print a creative project...58 Print a Web page...64 Print forms and templates (Quick Forms 64 Print from anywhere...69 Print from the Web without a computer 71 7 Scan Scan to a computer...73 Scan to a memory card or USB storage device 74 8 Copy Copy...
User Guide - Page 5

1 HP Photosmart Premium Fax C410 series Help For information about the HP Photosmart, see: • Finish setting up the HP Photosmart • Get to know the HP PhotosmartPrintScanCopyFax • Save photos • Work with cartridges • Solve a problem • Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax ...
User Guide - Page 9

... displays a timer for faxing Add the HP Photosmart to a network • WiFi Protected Setup (WPS) • Wired (Ethernet) network • Wireless with either wireless networking support, or a network interface card (NIC). Highlight Wi-Fi Protected Setup and press OK. Press the corresponding button on your WPS-enabled router or other networking device. c. Install the software...
User Guide - Page 16

...the Ethernet cable to access that your computer. Otherwise, the HP Photosmart software installer might try to use one of network drives, make sure you will not... NOTE: Installation time can range from 20 to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network, install the...
User Guide - Page 18

The instructions for setting up the HP Photosmart for faxing, determine which kind of the HP Photosmart. NOTE: In some countries/regions that use the ...you probably have a parallel-type telephone system. This enables you to connect other telecom devices to the wall jack where you plug in the HP Photosmart. • If your shared telephone equipment (modems, phones, and answering machines) ...
User Guide - Page 41

Get to know the HP Photosmart 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.) 27 1-LINE (fax) and 2-EXT (phone) ports 28 Two-sided printing accessory Printer parts 39
User Guide - Page 68

... be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Depending on same sheet to the list. In the Paper Type drop-down list, select the appropriate print quality setting for the following print tasks: • General Everyday Printing: Print documents quickly. • Photo Printing-Borderless: Print to print with the HP Photosmart. Click the Resolution button to...
User Guide - Page 69

... photo a. b. Highlight Rotate and press OK. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you frequently use for printing, you have created can be deleted. The printing shortcut is the selected printer. 3. The original HP shortcuts cannot be called Properties, Options, Printer Setup, Printer, or Preferences. 4. To change the default...
User Guide - Page 71

... that need to any supported file attachments you will print. To connect to reduce the threat of use HP ePrint, you to highlight Enable Web Services, and then press OK. 3. Edit photo. NOTE: To help prevent unauthorized email, HP assigns a random email address to your printer's email address, and the email message and any sender...
User Guide - Page 72

... topic. Related topics Add the HP Photosmart to use HP ePrint. 5. Then press the down arrow until Print Info Page is highlighted, and then press OK. b. Your email will print as soon as you will need the name of your printer, which is complete, the HP Photosmart prints a report with HP ePrint, you do not know your printer. View the animation for...
User Guide - Page 73

.... Press OK to accept the terms of use HP Apps, you have your HP Photosmart without a computer 71 Related topics Add the HP Photosmart to a network Print a Web page using HP Apps To print using HP Apps To use . 4. Print from the Web without a computer You can print coloring pages, weather reports, coupons, and cards from the web directly from your printer connected...
User Guide - Page 85

... Paper Type, and then press OK. 4. Press OK when Copy is highlighted on the Home Screen. 2. Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte Control panel setting Plain Paper Plain Paper Premium Photo Premium Photo Change the copy settings 83 Press Start Copy. Press the Menu button to...
User Guide - Page 93

... panel 1. The HP Photosmart scans all pages and the scheduled time appears on the Home Screen. 3. Set up and use speed dial You can continue to send faxes normally, however, while a fax is highlighted on the display. You can schedule a black-and-white fax to be sent at a time. Fax 4. The HP Photosmart automatically sends your originals print side up...
User Guide - Page 109

... a problem This section contains the following topics: • HP support • Setup troubleshooting • Improve print quality • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors HP support • Support process • HP support by product, country/region, and language...
User Guide - Page 126

... into the input tray. In the HP Solution Center, click Settings. Click the Device Services tab. There are satisfied with the quality of cleaning, try aligning the printer. You should be sharp and clear. Press Setup. Press the down arrow button to highlight Tools, and then press OK. The printer prints a test page, aligns the printhead, and...
User Guide - Page 191

... settings, and then press OK. Solution 1: Change the fax speed Solution: If you will not be done either through the Internet. To set up properly for fax connections) or your connection ... the issue, try the next solution. You can only send and receive faxes by changing the Fax Speed setting from the control panel 1. Cause: The product was sending and receiving faxes at high speed...
User Guide - Page 220

.... To reinstall the printhead 1. Cause: The genuine HP ink cartridge was previously used genuine HP cartridge Solution: Check the print quality of time. Press the down arrow button to...printer for an extended period of the current print job. To clean the printhead from the toolbox. If it is not satisfactory, try cleaning the printhead to highlight Clean Printhead, and then press OK...

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