HP Officejet 6000 Support Question
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Question posted by targeAveel on February 14th, 2014
Hp Officejet 6000 Wireless Printer Troubleshooting Wireless Light Won't Display
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Related HP Officejet 6000 Manual Pages
HP Jetdirect External Print Server Products - External USB Compatibility - Page 2
![](/manualimages/q/u/hewlettpackard-p2055dn-hp-jetdirect-external-print-server-products-external-usb-compatibility-c0b0968_2_a5f7.png)
![](/manualimages/q/u/hewlettpackard-p2055dn-hp-jetdirect-external-print-server-products-external-usb-compatibility-c0b0968_2_a5f7.png)
...and USB 1.1 does not include Hi-Speed. As a result, some of printers. HP Deskjet 5550, 5650, 6940, 6980, and 9800 series; HP Officejet Pro K8600, L7300, L7500, L7600, L7700, 6200, 8500, and 9100 ... respectively HP's wireless value line external print server and HP's full featured external print server. The ew2400 and the en3700 which are currently a print only solution.
HP Officejet Pro ...
HP Jetdirect External Print Server Products - External USB Compatibility - Page 3
![](/manualimages/q/u/hewlettpackard-p2055dn-hp-jetdirect-external-print-server-products-external-usb-compatibility-c0b0968_3_3a51.png)
![](/manualimages/q/u/hewlettpackard-p2055dn-hp-jetdirect-external-print-server-products-external-usb-compatibility-c0b0968_3_3a51.png)
... K8600, L7300, L7500, L7600, L7700, 8000, and 8500
Also works with these USB network-capable HP printers:
HP Color LaserJet CM1015/1017mfp*, CM3530mfp*, CM4730mfp*, CM6030mfp*, CM6040mfp*, 4730mfp*, 9500mfp*; HP Deskjet 895 Cse/Cxi; HP Officejet 6100 series*; HP Color Inkjet cp1160 and cp1700; HP Officejet Pro K550, K850, K5300, K5400, K8600, L7300, L7500, L7600, L7700, 8000, and 8500
Also...
HP Jetdirect External Print Server Products - External USB Compatibility - Page 4
![](/manualimages/q/u/hewlettpackard-p2055dn-hp-jetdirect-external-print-server-products-external-usb-compatibility-c0b0968_4_be14.png)
![](/manualimages/q/u/hewlettpackard-p2055dn-hp-jetdirect-external-print-server-products-external-usb-compatibility-c0b0968_4_be14.png)
... trademarks of their respective companies. HP makes no webscan ** except HP Photosmart 7200 series printers
© February 2007 Hewlett-Packard Development Company, L.P. HP Color LaserJet CP4005, 1500, 2500, 2550, 3000, 3500, 3550, 3600, 3700, 3800, 4610, 4650, 4700, and 5550 series; HP Designjet 30, 70, 90, 110+, 130, 500, and 800; HP Officejet D, G series, K80/K80xi, and...
Wired/Wireless Networking Guide - Page 3
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_3_350d.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_3_350d.png)
... reduce risk of different ways, including in the initialization process, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6
Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7
Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11
Connect the...
Wired/Wireless Networking Guide - Page 4
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_4_97a2.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_4_97a2.png)
... after you install the software.
If you cannot find this information for your HP device, such as a Linksys wireless router or Apple AirPort Base Station)
• A wireless-enabled computer connected to your network. Set up the HP Officejet/Officejet Pro device to use a wireless router, you can help retrieve this information, contact your network administrator or the...
Wired/Wireless Networking Guide - Page 5
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_5_c7e7.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_5_c7e7.png)
.... Double-click the HP Installer icon on your computer.
2. Disconnect the USB wireless setup cable when prompted. Place the Starter CD into the computer.
3. When prompted, temporarily connect the USB wireless setup cable.
4. Follow the onscreen instructions to find the printer. Mac OS
1. Save any USB port on your computer displays any messages during the...
Wired/Wireless Networking Guide - Page 6
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_6_05d6.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_6_05d6.png)
... not be able to detect the signal. NOTE: If your HP Officejet/Officejet Pro device over a network, try the following sections provide assistance if you are encountering problems using a computer running Windows, select either Install Network/Wireless Device or Add a Device when prompted.
Basic troubleshooting
If you are still encountering problems, follow the onscreen instructions...
Wired/Wireless Networking Guide - Page 7
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_7_fbd6.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_7_fbd6.png)
... the problem and you have indicator lights beside the port where the Ethernet cable from the HP device control panel:
HP Officejet 6000 Printer Series
On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Open the HP Solution Center software. 2. Advanced troubleshooting
If you have successfully installed...
Wired/Wireless Networking Guide - Page 8
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_8_841e.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_8_841e.png)
... and bottom of
the screen. The following :
• Top light: If the light is lit solid green, the HP device is connected to a network. To check a wireless connection 1. Disconnect the power cord from the wireless router. Mac OS a.
The URL shown here is not connected to a wireless network, print the device's Network Configuration Page:
HP Officejet 6000 Press ( ) Wireless button.
Wired/Wireless Networking Guide - Page 9
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_9_b723.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_9_b723.png)
... Internet (for additional troubleshooting help.
4. Click Start, click Control Panel, and then double-click Printers.
2. Select the HP device, and the ...HP Officejet/Officejet Pro device to work with each other over the network. Make sure the HP Officejet/Officejet Pro device is paused or offline, preventing you can check the HP device's status from your firewall to communicate with HP...
Wired/Wireless Networking Guide - Page 10
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_10_7bb1.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_10_7bb1.png)
... the router manufacturer for help.
Mac OS
1. Make sure the wireless version of the HP Officejet/Officejet Pro device is connected wirelessly and select Set as the default printer driver (Windows only)
If you have installed the software and connected your HP Officejet/Officejet Pro device using the HP device over the network, your network setup was successful. Determine if...
Wired/Wireless Networking Guide - Page 11
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_11_afc6.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_11_afc6.png)
... and then release ( ) Wireless button. Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection
Method 1
1.
Select Network Setup, and then select Restore Network Defaults. The Power light blinks for a few seconds. English
Change from an Ethernet connection
Use the following steps:
HP Officejet 6000 Printer Series
On the HP device's control panel...
Wired/Wireless Networking Guide - Page 13
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_13_65b9.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_13_65b9.png)
... the HP Officejet/ Officejet Pro device.
Ad hoc networks are two communication mode options:
Infrastructure: On an infrastructure network, computers and printers communicate with the SSID "hpsetup".
NOTE: If you use of devices that have the same SSID and security settings.
All devices trying to communicate with your network can send information to a different wireless...
Wired/Wireless Networking Guide - Page 14
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_14_100b.png)
![](/manualimages/g/5/hewlettpackard-c9297a-wiredwireless-networking-guide-c0b0968_14_100b.png)
... execute programming instructions.
B. Hewlett-Packard limited warranty statement
HP product Software Media Printer Print or Ink cartridges
Printheads (only applies to service the printer for the particular failure or damage. 5. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will find below the name and address of the...
User Guide - Page 84
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_84_c91f.png)
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_84_c91f.png)
... ink levels • Solution 5: Check the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support
80
Maintain and troubleshoot The edges
might have vertical streaks • Printouts are using genuine HP ink cartridges • Solution 2: Check the paper loaded in the input tray. Print quality...
User Guide - Page 106
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_106_d02b.png)
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_106_d02b.png)
... light near the HP device's wireless button is not recommended that an Ethernet cable has not been connected to match the address on will recover a network communication issue. To turn them back on in the dialog box to the device.
Restart components of the following tasks in the order shown below. • Basic wireless troubleshooting...
User Guide - Page 108
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_108_bdda.png)
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_108_bdda.png)
... cord to AirPort in English.)
104 Maintain and troubleshoot Chapter 5
To check a wireless connection 1.
Or Click Start, select Settings, click Control Panel, double-click Network Connections, click the View menu, and then select Details Leave the network dialog box open while you can also access HP Network Assistant at the top of connections...
User Guide - Page 114
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_114_d2db.png)
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... wired network
• If the Network or Wireless light on the control panel does not turn on, make sure that all of the "General network troubleshooting" conditions are met.
• Though it ...◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - Chapter 5
Solve network problems
General network troubleshooting • If you are unable to install the device ...
User Guide - Page 138
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_138_24a5.png)
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_138_24a5.png)
...are using , such as through USB or network connection. 5. Obtain the version number of the printer software. (To find the version number of the device. If you have a problem, follow...following information if you need to begin the support process. NOTE: HP does not provide telephone support for the latest troubleshooting information, or product fixes and updates. If you are using Windows...
User Guide - Page 154
![](/manualimages/2/r/hewlettpackard-6000-user-guide-c0b0968_154_d80c.png)
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...This regulatory number should not be confused with the marketing name (HP Officejet 6000 Printer Series) or product number. Appendix D
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0802-01 (HP Officejet 6000 Printer) or SNPRC-0802-02 (HP Officejet 6000 Wireless Printer).
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