HP IQ524 Support Question

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Question posted by tommy7son on July 30th, 2019

Iq524 Does Not Power Up.

My hp iq524 will not start up after sitting dormant for several months. It ran prior to being shrink wrapped. It is plugged in. When the power button is pressed the machine does not turn on.

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Answer #1: Posted by Troubleshooter101 on July 31st, 2019 1:44 AM

Troubleshooter101

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September 30th, 2015

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I understand your desktop isn't turning on anymore,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Did you install/interrupt any updates recently?

While you respond to that, here's what you need to do:

Step 1: Remove discs and devices before troubleshooting startup issues

Turn off the computer, remove any discs and USB devices, then remove memory cards from the card reader slot. Disconnect all non-essential devices such as printers, scanners, external hard drives, and similar devices. Remove or disconnect all discs and devices from the computer, except for the mouse, keyboard, and monitor.

After you have removed all discs and devices, turn on the computer. What happens?

If the computer starts, reconnect devices one at a time and restart the computer to figure out which disc or device is causing the problem. You are done.
If the computer still does not start and exhibits the same problem, press and hold the power button to turn off the computer. Do not connect anything and continue troubleshooting.

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:

Turn off the computer completely; disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
- If the computer starts, you are done.
- If the computer still does not start and exhibits the same problem, continue the troubleshooting.

Step 3: Troubleshoot computer startup issues

Read from the following list of symptoms. If you find a symptom that matches your computer's condition, follow those instructions. A link might take you to another support document that contains detailed troubleshooting steps. If you cannot find a symptom that matches your computer's symptom, see Step 4: Run Hardware Diagnostics tests.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Please check this link as well

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/HP-All-In-one-Desktop-Won-t-Turn-on/td-p/6367167

Thanks

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Troublshooter101

Related HP IQ524 Manual Pages

Getting Started - Page 9

...not final. Refer to video-sharing sites. G Power/Sleep button Press the Power/Sleep button to turn off the computer. I HP TouchSmart button Turn on the lower-right side of the wireless LAN ...HP TouchSmart software. It records from a distance of the computer toward the back, accommodates any HP Pocket Media Drive (sold separately), for your computer, tap the Windows Vista start button...

Getting Started - Page 23

... a radio signal). 2 Click the Windows Vista start button, Control Panel, and then tap Hardware and Sound. 2 Tap Power Options. 3 In the left panel of an Ethernet cable to the LAN connector on the keyboard, and simultaneously press the F10 key to your network. c Reconnect power to Know the HP TouchSmart PC 17 b For each device communicates directly...

Getting Started - Page 39

... a few minutes will keep it running when you close HP TouchSmart. Auto-Start will start the HP TouchSmart program when you start the computer. 1 Open HP TouchSmart and tap the Personalize button. 2 Tap the TouchSmart Settings button. 3 Place a check mark next to open the touch-friendly HP TouchSmart software, press the HP TouchSmart button on the lower-right side of the computer, Or double...

Getting Started - Page 40

... Windows desktop. Personalize your finger across the screen in the bottom-right corner, drag the fan left and right, or up and down, you want to work . Close HP TouchSmart Go back to open it . Tap the Windows Vista icon in HP TouchSmart. Drag your HP TouchSmart homepage Tap the Personalize button on the HP TouchSmart homepage. From the HP TouchSmart media...

Getting Started - Page 54

...HP TouchSmart Music. To find album art when it is missing: 1 Go to find album art for my music? The application goes to the Internet to the Windows desktop. 2 Tap (or click) Windows Vista start button...click. 5 In the pull-down menu, click Find Album Info. HP TouchSmart can 't I find the album. 6 Press Finish when the album is identified, and wait while the album information...

Getting Started - Page 56

...the lower pane. 5 After you want to turn off the feature. 5 Tap Record. 6... Delay check box. The burning process starts. How do I make a video with HP TouchSmart? 1 To access the webcam, tap the Video tile to start button, tap All Programs, and then tap...to add the file. To record, or burn*, a CD of your Windows desktop. To create CDs and DVDs of your music or photos using . 3 Under...

Getting Started Guide - Page 9

...Power/Sleep button Press the Power/Sleep button to turn the computer off your computer, tap the Windows Vista start button, tap Help and Support, and then tap User Guides. Your memory card reader also supports adapters for purposes other files directly from your CD collection. L IR receiver window Infrared (IR) receiver window, located on your HP TouchSmart...and write DVD-RAM, CD-R/RW,...

Getting Started Guide - Page 22

...power from the broadband modem and the router, and then shut down your HP TouchSmart PC. Through the Control Panel: 1 Tap the Windows Vista start button, Control Panel, and then tap Hardware and Sound. 2 Tap Power... Windows Vista start button, Control Panel, and then click Hardware and Sound. c Reconnect power to reduce screen brightness. Press the Fn key, and simultaneously press the F11 ...

Getting Started Guide - Page 27

... side of the HP TouchSmart PC, and then press a button on the HP TouchSmart PC or puts it into Sleep mode. Pressing the Power/Sleep button on the remote control turns on the remote control...Open Windows Media Center. Press the arrow buttons to select a shortcut, and then press the OK button to Know the HP TouchSmart PC 21 To locate, tap the Windows Vista start button , tap All Programs...

Getting Started Guide - Page 37

... to open the touch-friendly HP TouchSmart software, press the HP TouchSmart button on the lower right side of the computer, Or double-tap the HP TouchSmart shortcut icon on your new computer. Auto-Start will start the HP TouchSmart program when you first turn on your new computer. To free up HP TouchSmart to maximize the touch features on your computer, and Quick-Launch...

Getting Started Guide - Page 38

... Microsoft Windows desktop. From the HP TouchSmart media views, tap the Fan icon in HP TouchSmart. Within HP TouchSmart, additional ways to the Windows desktop Scroll browsing Tile View browsing Tap the music controls at least 5 items in the top row of the window. Tap the Back Arrow button. Drag your HP TouchSmart homepage Tap the Personalize button on the HP TouchSmart homepage. Tap...

Getting Started Guide - Page 52

... iTunes library. they cannot be located in HP TouchSmart Music. Next, choose from where HP TouchSmart Music will show music files: 4 From the HP TouchSmart homepage, tap Music. 5 Tap Settings, and then tap either Use HP TouchSmart Media library (which is missing: 1 Go to the Windows desktop. 2 Tap (or click) the Windows Vista start button, tap Windows Media library or iTunes.

Getting Started Guide - Page 54

...desktop. A message appears if you have added all the files you want. 6 In the dialog that icon when you have not inserted a writable disc, telling you need time to set up, tap the 3 Second Delay check box. The burning process starts...select Burn. How do I make a video with HP TouchSmart? 1 To access the webcam, tap the Video tile to start button, tap All Programs, and then tap CyberLink DVD...

Getting Started - Page 9

... LAN (top left and right, not visible externally). F Power/Sleep button Press the Power/Sleep button to use of up or down, or mute. H Volume and mute controls Adjust the sound level up to the Internet through your digital video camcorder (4-pin connector). I HP TouchSmart button Turn your HP TouchSmart PC on your HP TouchSmart PC, or put it in wireless LAN to...

Getting Started - Page 22

..., turn on the keyboard, and simultaneously press the F10 key to the modem, and wait until the modem has completed its startup cycle. Follow onscreen instructions. 3 If your HP TouchSmart PC. Click Printers. With your keyboard: Press the Function (Fn) key on the wired computers and your Bluetooth device is a printer, click the Windows Vista start button...

Getting Started - Page 27

... the remote control IR receiver on the lower-right side of the HP TouchSmart PC, and then press a button on the HP TouchSmart PC or puts it into Sleep mode. Pressing the Power/Sleep button on the remote control turns on the remote control. Tap the Windows Vista start button, tap Help and Support, and then tap User Guides. Or To open...

Getting Started - Page 37

...start the computer. 1 Open HP TouchSmart and tap the Personalize button. 2 Tap the TouchSmart Settings button. 3 Place a check mark next to open the touch-friendly HP TouchSmart software, press the HP TouchSmart button on the lower right side of the computer, Or double-tap the HP TouchSmart shortcut icon on your new computer. The HP TouchSmart software suite comes preinstalled on the desktop...

Getting Started - Page 73

...-RAM,...HP TouchSmart button Turn your HP TouchSmart PC on your favorite TV shows. To locate, tap the Windows Vista start button, tap the Arrow button...HP TouchSmart PC, or put it in Sleep mode. Item Description (continued) D Microphone array Use the built-in digital microphone array to record sound for your existing wireless network. F Power/Sleep button Press the Power/Sleep button...

Getting Started - Page 9

... is already turned on, press the button to your HP TouchSmart PC on the lower right side of the wireless LAN (top left and right, not visible externally). H Volume and mute controls Adjust the sound level up to have video chats online. Burn CDs and DVDs, and Blu-ray discs.* Read and write DVD-RAM, CD...

Getting Started Guide - Page 9

...sound level up to Know the HP TouchSmart PC 3 I HP TouchSmart button Turn your HP TouchSmart PC on , press the button to open your digital video ... Vista start button , tap the Arrow button next to have video chats online. F Power/Sleep button Press the Power/Sleep button to ...HP TouchSmart software. Burn CDs and DVDs.* Read and write DVD-RAM, CD-R/RW, and DVD+/-R/RW.