HP Deskjet 1010 Support Question

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Question posted by tommccort on November 29th, 2015

New Black Hp-61 Cartridge Refuses To Snap Into Place

My Deskjet 1010 printer is about a year old and gets light use. It finally ran out of colored ink about one month ago and I replaced it with no problem. Recently the black ink ran dry, so I purchased an HP-61 brand twin pack. The old cartridge popped out okay, but no matter how I tried a new cartridge would not snap into place. Thinking the cartridge might be defective I tried the other one from the twin pack - NOPE, it wouldn't snap in either. Just out of curiosity I tried reinstalling the old cartridge, but no cigar -- it wouldn't snap back into place either. To say I'm disgusted would be a gross understatement. I not only have a printer I can't use, but also a bunch of expensive ink that I can't return because the package has been opened. Any suggestions?

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Answer #1: Posted by TechSupport101 on November 29th, 2015 5:49 AM

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TechSupport101

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Hi. If the old cartridge will not snap into place either and you have closely inspected the cartridge's slot for foreign particles possibly obstructing, then the carriage (cartridge holder) will sadly be damaged requiring replacement). This Deskjet comes with one-year limited hardware warranty and you hence may be able to avail free service help directly from Hp if it is essentially less that 12 months.

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Related HP Deskjet 1010 Manual Pages

Reference Guide - Page 1

... ReadMe in the cartridge after it from the Mac Help pop-up your computer, and then browse to computer, double-click the CD/DVD drive icon with the printer's name, and then click Help. •• Windows® 7, Windows Vista®, and Windows® XP: Click Start > All Programs > HP > HP Deskjet 1010 series > Help. •...

Reference Guide - Page 3

... support contract with the customer. Contracts for the product. 7. English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty" date printed on -site service...

User Guide - Page 3

... of contents 1 HP Deskjet 1010 series Help ...1 2 Get to know the HP Deskjet 1010 series ...3 Printer parts ...4 On button light ...5 Auto-Off ...6 3 Print ...7 Print documents ...8 Print photos ...10 Print envelopes ...11 Print using maximum dpi ...12 Tips for print success ...13 4 Paper basics ...15 Recommended papers for printing ...16 Load media ...18 5 Work with ink cartridges ...23 Check...

User Guide - Page 4

...41 Unable to print ...44 Clear print carriage ...48 Identify a defective cartridge ...49 Prepare trays ...50 Printer failure ...51 Ink cartridge problem ...52 Older generation cartridges ...54 HP support ...55 Appendix A Technical information ...59 Hewlett-Packard Company notices ...60 Specifications ...61 Environmental product stewardship program 64 Regulatory notices ...68 Index ...73 iv ENWW

User Guide - Page 5

1 HP Deskjet 1010 series Help Learn how to use your HP Deskjet 1010 series ● Printer parts on page 4 ● On button light on page 5 ● Load media on page 18 ● Replace ink cartridges on page 27 ● Clear paper jam on page 41 ENWW 1

User Guide - Page 7

2 Get to know the HP Deskjet 1010 series ● Printer parts ● On button light ● Auto-Off ENWW 3

User Guide - Page 17

... HP ink cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the product should be the same size and type to avoid a paper jam. ● Load paper with the printer's name. ◦ Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP Deskjet 1010...

User Guide - Page 18

... you purchased original HP ink cartridges, go /anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to : www.hp.com/go to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of using a non-HP...

User Guide - Page 20

All papers with crisp, vivid color, bolder blacks, and dry faster than ordinary plain papers. With HP Premium Plus Photo Paper, you can share them right off the printer. glossy or soft gloss (semi-gloss). Get sharp, crisp images when you use this paper with the ColorLok logo in two finishes - They are independently tested to meet high...

User Guide - Page 29

...; Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet 1010 series. 2. NOTE: Ordering ink cartridges online is located inside the cartridge access door. In the printer software, click Shop, and then click Shop For Supplies Online. If prompted, choose your country/region, follow...

User Guide - Page 30

Choose right ink cartridges HP recommends that you easily produce great results, time after time. 26 Chapter 5 Work with HP printers to help you use original HP ink cartridges. Original HP ink cartridges are designed and tested with ink cartridges ENWW

User Guide - Page 32

d. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. 28 Chapter 5 Work with ink cartridges ENWW c. Remove the plastic tape using the pink pull tab. Slide the ink cartridge into slot until it clicks into place. Close the cartridge access door. b.

User Guide - Page 33

...mode ● Install both the black and tri-color cartridges in the HP Deskjet 1010 series to operate the HP Deskjet 1010 series with only one ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece of plastic tape has been removed from the ink cartridge carriage. Use single-cartridge mode Use the single-cartridge mode to exit...

User Guide - Page 34

... not been reached. This warranty does not cover HP ink cartridges that came with the printer. 30 Chapter 5 Work with . The end of the HP Limited Warranty Statement, see the printed documentation that have been refilled, remanufactured, refurbished, misused, or tampered with ink cartridges ENWW During the warranty period the cartridge is covered as long as indicated: For...

User Guide - Page 35

... tape on page 27 for each slot. See Replace ink cartridges on the ink cartridges reduces ink evaporation. ● Insert the ink cartridges into place. ● After you are ready to the color and icon for more information. ● When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low state, consider getting replacement cartridges to dry out.

User Guide - Page 42

...printer off using original HP ink cartridges. 2. Print a diagnostics page if the ink cartridges are low on the app bar, and then click the icon with the printer's name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet 1010 series. 38 Chapter 7 Solve a problem...

User Guide - Page 56

... minutes. Remove the ink cartridge indicated in the printer as soon as possible. If this does not work, clean the cartridge contacts. Hold the ink cartridge by its sides with a dry swab or lint-free cloth. Make sure that power is on the ink cartridge. 52 Chapter 7 Solve a problem ENWW Check that the ink cartridges are the small gold-colored dots on page...

User Guide - Page 57

... inside of gold-colored bumps positioned to operate the HP Deskjet 1010 series with only one ink cartridge is causing problems, you still receive the error message, turn the printer off, and then on the ink cartridge. 7. If you can remove it and use the single-cartridge mode to meet the contacts on again. Click here to wipe the contacts. 8. Use a dry swab or...

User Guide - Page 60

... as HP Deskjet 1010, HP Deskjet Ink Advantage 1015) ● Product number (located inside the cartridge access door) ● Serial number (located on the back or bottom of phone support is available from HP at the HP online support website: www.hp.com/support. Support phone numbers For the most current HP list of the computer and the printer. Placing a call Call HP support...

User Guide - Page 67

... Internet access, you can get acoustic information from the HP website. ENWW Specifications 63 Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Go to: www.hp.com/support. Max DPI mode ● Color Input/Black Render: 1200x1200dpi ● Output: Automatic (Black), 4800x1200 optimized dpi (Color) Power specifications 0957-2385...