HP CM1312nfi Support Question
HP CM1312nfi Support Question
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Question posted by starBagg98 on May 18th, 2014
Hp Cm1312nfi Mfp Cannot Receive Fax From Some Fax Machine
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Related HP CM1312nfi Manual Pages
HP Color LaserJet CM1312 MFP - Fax Tasks - Page 1
... Copyright Hewlett-Packard Development Company, L.P.
2 On the control panel, press Fax Menu.
3 Use the arrow buttons until Send appears, and then press OK.
..
4 Use the arrow buttons until Send fax later appears, and then press OK.
5 Use the alphanumeric buttons to enter the time.
1 www.hp.com
..
Fax
Schedule a fax
How do I?
Send ? HP LaserJet CM1312 MFP Series -
HP Color LaserJet CM1312 MFP Series - User Guide - Page 8
... color 100 Scan quality ...101 Scan a book (photo card models only 102 Scan a photo ...104
12 Fax (fax models only) Fax features ...106 Setup ...107 Install and connect the hardware 107 Configure fax settings ...109 Manage the phone book 110 Set fax polling ...114 Change fax settings ...115 Set the sound-volume settings 115 Send fax settings ...115 Receive fax...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 9
... sending faxes 144 Problems receiving faxes 146 Performance problems ...148
13 Photo Insert a memory card ...150 Change memory card default settings 153 Print photos directly from the memory card 154 Print a memory card thumbnail sheet 155 Print and scan photos from a proof sheet 156
14 Manage and maintain the product Information pages ...158 HP...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 128
... then press OK. 5. Use the arrow buttons to select Advanced setup, and then press OK. 4. Set autoredial
If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to enter the prefix, and then press OK. Use the procedures in this option is...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 150
... 143).
138 Chapter 12 Fax (fax models only)
ENWW
See www.hp.com/support/CM1312series or the support flyer that the fax machine is plugged into the correct port (see Perform a fax test on and ready. error
A fax communication error occurred between the product and the sender or receiver. Fax is busy Canceled send
The fax line to ensure that...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 151
... on page 143).
Print all received faxes or wait until all of the fax have the sender resend the fax. Ask the sender to send a fax.
If the error persists, contact HP. Fax Send error
An error occurred while trying to resend the fax.
Set the fax resolution to be printed. See www.hp.com/support/CM1312series or the support...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 152
.../support/CM1312series or the support flyer that the fax machine is on the phone line by pressing Start Fax.
machine is on page 143).
Check that came in the product box.
140 Chapter 12 Fax (fax models only)
ENWW
Allow the product to retry receiving the fax. See www.hp.com/support/CM1312series or the support flyer that you...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 156
... the following:
● Turn up to or receiving a fax from overseas, or if you are using a satellite telephone connection.
1.
Use the flatbed scanner.
Do one from a particular device.
4. It is plugged into the correct port (see Perform a fax test on colored paper. The factory-set default for the fax-speed setting is being sent on page...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 157
... redial setting. The originals might be incorrectly loaded.
ENWW
Solve fax problems 145 Try sending to another fax machine.
faxes.
Print the fax activity log and check the Status column for jobs that the setting is correct. Sent faxes include a block of gray shading at the receiving fax machine.
Verify that show a Pending designation. resolution might be too high...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 160
... The volume setting might be very high. fastest modem speed that the receiving
fax machine can increase the transmission speed.
Print a configuration page and check when the reports print.
To send the fax, lower the resolution and resend the fax. The fax is being received might not be very complex, such as one with a white background, and...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 174
...and then click Update. For more information about fax tasks, see Fax (fax models only) on your computer. Fax phone book
Use the HP ToolboxFX fax phone book to add and remove individuals or...Fax Receive Log. Make any required changes, and then click OK.
● To delete an entry from right to store faxes on page 105. View all of the speed dial number that have chosen to another fax machine...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 176
... fax receive log to a received fax listed on page 105. Fax receive log
The HP ToolboxFX fax receive log provides a list of why the fax was not sent.
For more information about Microsoft Office Basic Colors, see Fax (fax models only) on the log.
When a computer that are blocked. For more information about faxes, see Match colors on page 105.
Fax send log
The HP ToolboxFX fax...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 201
... to access and print the faxes.
Too many telephone devices are plugged in the correct order.
The product fax settings are not connected in , or telephone devices are set , if necessary). Review and reset the product fax settings.
Turn Private Receive off or use the preset PIN to verify that the HP Color LaserJet CM1312 MFP Series is not plugged...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 203
...messages, and critical error messages indicate situations that the cartridge is with a color cartridge, try swapping it with a different color cartridge in the product box. "X" indicates the cartridge: 0=black, 1=... not solved, replace the cartridge. If the error persists, contact HP. If the problem is receiving fax data, print data, or scanning commands, control-panel messages indicate ...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 267
... 133 speed dials 131 stamp-received 123 troubleshooting receiving 146 troubleshooting sending 144 V.34 setting 144 volume settings 115 fax date, setup use control panel 109 fax header, setup use control panel 109 fax menu 22 fax ports, locating 6 fax reports, printing 24 Fax tab, HP ToolboxFX 162 fax time, setup use control panel 109 faxing from a computer
(Macintosh) 42 features...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 269
... pauses, inserting 112 PCL drivers universal 28 PCL settings, HP ToolboxFX 170 phone book, fax adding entries 131 deleting all entries 111 HP ToolboxFX tab 162 importing 111 phone numbers HP fraud hotline 175 phones receiving faxes from 124, 137 phones, connecting extra 108 phones, downstream sending faxes from 135 photo 149 photo index 149 photo menu...
HP Color LaserJet CM1312 MFP Series - User Guide - Page 272
... systems supported 46
protocols supported 47 technical support
online 234 repacking device 235 Telephone Consumer Protection Act 246
telephone numbers HP fraud hotline 175
telephones receiving faxes from 124, 137
telephones, connecting extra 108 telephones, downstream
sending faxes from 135 temperature specifications
environment 239 text, troubleshooting
misformed characters 204 thumbnails...
HP Color LaserJet CM1312 MFP Series - Software Technical Reference - Page 6
... HP ToolboxFX folders ...30 Status folder ...31
Device Status 32 Supplies Status 33 Device Configuration 34 Network Summary 36 Print Info Pages 38 Color Usage Job Log 39 Event Log 39 Alerts folder ...40 Set up Status Alerts 41 Set up E-mail Alerts 43 Product Information folder 45 Demonstration Pages 46 Fax folder ...46 Fax Receive pane...
HP Color LaserJet CM1312 MFP Series - Software Technical Reference - Page 71
... option, you are forwarding a fax. ENWW
HP ToolboxFX 47 NOTE: Click Apply for receiving faxes: ● Print the received faxes.
Software Description
● Junk Faxes pane Figure 2-26 HP ToolboxFX Fax folder
Fax Receive pane The Fax Receive pane lists the following options for the changes to take effect. This is printed. ● Forward received faxes to a different fax machine.
HP Color LaserJet CM1312 MFP Series - Software Technical Reference - Page 127
... the product has the base bundle. Fax Receive page
Fax Phone Book
The Fax Phone Book page shows the product phone book data. Software Description
Photo
Use the Photo page to allow photo features and to change settings for the following options for the machine to which the fax is being forwarded.
Figure 2-104 HP EWS Fax tab -
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