HP C5240 Support Question
HP C5240 Support Question
Find answers below for this question about HP C5240 - Photosmart USB 2.0 All-in-One.Need a HP C5240 manual? We have 1 online manual for this item!
Question posted by josoldan on July 5th, 2012
How To Fix Hp Photosmart C5240 All-in-one: Refer To Printer Documentation?
HP Photosmart C5240 was working message then the next time I clicked print it said "Refer to Printer Documentation," how to do I make this go away so I can print????I have tried cleaning cartridge contacts and unplugging and rebooting several times to no avail.
Requests for more information
Request from hzplj9 on July 8th, 2012 6:11 AM
Is there an error code?
Is there an error code?
Try removing the power cable for 10 minutes and try again.
Please submit more information if possible.
Current Answers
Related HP C5240 Manual Pages
Basics Guide - Page 2
...Windows Vista is prohibited without notice. Nothing herein should be liable for HP products and services are trademarks or registered trademarks of Intel Corporation or... and services. registered trademarks of Microsoft Corporation. Reproduction, adaptation, or translation of this document is subject to change without prior written permission of Hewlett-Packard, except as constituting an...
Basics Guide - Page 3
... a glance...2 Control panel features...3 Find more information...5 Load originals and load paper...5 Avoid paper jams...7 Print directly onto a CD/DVD...8 View, select, and print photos...9 Scan an image...11 Make a copy...11 Replace the print cartridges...12 Clean the HP All-in-One...15
2 Troubleshooting and support Uninstall and reinstall the software 17 Hardware setup...
Basics Guide - Page 4
... guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The onscreen Help details the full range of features and functions, including use of the HP Photosmart software that came with the HP All-in -One to as the input tray...
Basics Guide - Page 5
...to the HP All-in -One overview
Label 1 2 3 4
5
Name and Description
Display: Displays menus, photos, and messages. When ...Print cartridge door
12
Glass
13
Lid
14
Rear door
15
Power connection*
16
Rear USB port
* Use only with the power adapter supplied by HP.
HP...
The following diagram and related table provide a quick reference to the previous screen on your computer screen. From...
Basics Guide - Page 6
.... This will print any selected photo(s).
If you are selected, a prompt appears asking if you to make a copy of power is shown on the display.
When the HP All-in to print. Zoom in ...automatically. Copy Menu: Opens the Copy Menu where you press this feature is applied to the device.
Setup: The Setup menu provides a variety of copies, paper size, and paper type. OK...
Basics Guide - Page 7
...For more information
5
HP All-in -One. 2. Find more help and support from the HP Web site. Load your original print side down on loading an original, refer to letter- Close ...HP All-in order.
Make sure you have Internet access, you can copy or scan up to the engraved guides along the edge of resources, both printed and onscreen, provide information about setting up the HP...
Basics Guide - Page 8
... 1 To load full-size paper 1. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in -One to align the edges, and then check the paper for the following: • Make sure it stops. TIP: If you load paper...
Basics Guide - Page 9
...paper jams
To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper... photo paper in the input tray; Lower the photo tray lid. HP All-in the input tray must be the same size and type....until the guide stops. Do not overload the photo tray; make sure the stack of photo paper fits within the main ...
Basics Guide - Page 10
Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the ...media, flip the CD/DVD holder ring over the CD/DVD. When prompted, carefully remove the CD/DVD holder that came with the HP All-in -One overview Print directly onto a CD/DVD
1. The CD/DVD should be placed on the ring at the end of the holder with the printable side...
Basics Guide - Page 12
... the HP All-in the main input tray. 3. When the photo appears by itself on the display. 2.
If you want to highlight Add More, press OK, and repeat steps 4-6. The Photosmart Express...select additional photos to view and print, press to view is highlighted, press OK. 6. The View Photos screen appears. 4. Chapter 1
HP All-in -One overview The Print Preview screen appears, showing how ...
Basics Guide - Page 14
... to remove them by using the Printer Toolbox available through the HP Photosmart Software on your computer or through the Print Properties dialog box on your original print side down on the right front corner of the HP All-in -One if the print cartridges are replacing the tri-color print cartridge, remove the print cartridge from the control panel...
Basics Guide - Page 17
...click Contact HP for technical support.
11. If prompted, choose your HP device. Do not scrub the backing. Clean the HP All-in -One overview
10. Clean the glass
Fingerprints, smudges, hair, and dust on the white document... affect the accuracy of the HP All-in -One prints a test page, aligns the print head, and calibrates the printer. HP All-in -One
15 The HP All-in -One. Load ...
Basics Guide - Page 19
...the onscreen Help that came with your computer. Make sure to the computer until after you connected the HP All-in -One is provided for the HP All-in -One CD-ROM into your computer... the HP All-in -One, and then click Change/Remove. Select the HP All-in -One software. Do not connect the HP All-in -One hardware. Hardware setup troubleshooting
Use this guide. Disconnect the USB cable...
Basics Guide - Page 21
.... • If you are blocking the print carriage, including any USB port on your computer. • Check the USB cable.
Make sure the other , try connecting directly to your computer. You can connect to be working properly. Troubleshooting and support
For more information. • Check the connection from the HP All-in -One. If you are not...
Basics Guide - Page 22
... with the HP All-in -One.
To clear a paper jam from your computer.
• Try connecting the USB cable to continue the current job. CAUTION: Trying to release the door.
CD/DVD print troubleshooting
Use this section to occur.
3. Troubleshooting and support
20
Troubleshooting and support Chapter 2
• Check other printers or scanners.
Start a print job. •...
Basics Guide - Page 24
... loading a CD/DVD onto the holder. Solution: Make sure the design you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to the documentation or the online help of the software you are printing is ink on the holder.
Chapter 2
The HP All-in the CD/DVD holder, including the...
Basics Guide - Page 25
... the device by turning off the HP All-in -One immediately after removing the plastic tape.
Solution: If you should be correct. With the blue ring pressed down, you have loaded the CD/DVD upside down on the blue ring.
The HP All-in -One. Troubleshooting and support
Print cartridge troubleshooting
23 Solution: Make sure...
Basics Guide - Page 26
... process
If you notice a significant decrease in -One. 2. Check the documentation that came with the device. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If print quality is available to
all HP customers.
Support options and availability vary by device, country/region, and language. Troubleshooting and support
24
Troubleshooting and...
Basics Guide - Page 27
...HP All-in-One
may be slightly distorted • HP recommends using a USB...Power specifications • Power consumption: 25 watts maximum (average printing) • Input voltage: AC 100 to 50 (20 lb...HP. It has been designed to reduce total energy consumption both during operation and when the device is designed to 122º F) • In the presence of supported media sizes, see the printer...
Basics Guide - Page 28
... the device and cartridges for more information on ENERGY STAR guidelines, go /inkusage. Regulatory notices
The HP All-in printhead servicing, which keeps print nozzles clear...hp.com/pageyield for printing, and in -One meets product requirements from the cartridges is assigned a Regulatory Model Number. This regulatory number should not be confused with the marketing name (HP Photosmart...
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