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HP C4440 Support Question

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Question posted by jaGinB on August 5th, 2014

Hp Photosmart C4440 Won't Scan To Computer

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Answer #1: Posted by waelsaidani1 on August 5th, 2014 2:21 AM
This answer was accepted by the poster of the original question.
waelsaidani1

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Solution one: Reset the printer Follow these steps to make sure that the printer is on and is not in an error state.
  1. Press the Power button to turn on the printer.
  2. With the printer turned on , disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the electrical outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord directly into the wall outlet. NOTE:Do not plug the power cord into a surge protector, a power strip, or an extension cord.
  6. Reconnect the power cord to the rear of the printer.
  7. If the printer does not turn on by itself, press the Power button to turn it on.
  8. Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Download a tool to resolve the issue automatically Follow these steps to download and run the automated tool. Step one: Download the tool The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Go to the HP Print and Scan Doctor page.
  2. Click Download , and then follow the on-screen instructions to save the software to your computer.
  3. Open the folder where the computer saved the software file (usuallyDownloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Step two: Run the tool
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product. If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.
Step three: Resolve diagnosed scanning problems
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
  2. If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
  3. If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  4. When you have finished fixing all the diagnosed problems, click Test Scan orSkip .
  5. If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
  6. If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
  7. If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue , you do not need to continue troubleshooting.

Related HP C4440 Manual Pages

Full User Guide - Page 4

...-in-One at a glance...5 Control panel buttons...6 Menu overview...7 Use the HP Photosmart Software 7 3 Find more information...9 4 How do I?...11 5 Connection information Supported connection types...13 Use printer sharing...13 6 Load originals... the copy settings for the current job 56 Perform special copy jobs...58 Stop copying...61 10 Use the scan features Make reprints of your photos...63...
Full User Guide - Page 6

... page 49 • "Use the scan features" on page 63 • "Maintain the HP All-in-One" on page 67 • "Shop for ink supplies" on page 85 • "HP warranty and support" on page 221 • "Technical information" on page 227 HP Photosmart C4400 All-inOne series Help HP Photosmart C4400 All-in -One overview" on...
Full User Guide - Page 8

... at a glance • Control panel buttons • Menu overview • Use the HP Photosmart Software The HP All-in-One at a glance HP All-in-One overview Label 1 2 3 4 5 6 7 8 9 10 Description On... door The HP All-in -One functions directly from a memory card. 2 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or...
Full User Guide - Page 10

... following options are available when you do not see the HP Photosmart Software Help contents book at the top of your photos. Quality Size Copies Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to Scan/Reprint. Scan/Reprint Start Copy Black Start Copy Color Scan/Reprint Menu The following topics provide a quick reference to...
Full User Guide - Page 12

... on the HP All-in order. You will learn how to access the Readme file. Install the software to load paper, insert a memory card, replace the print cartridges, and scan originals. This... you follow the steps in the Setup Guide in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how ...
Full User Guide - Page 60

...Press OK. 6. When the number of copies is comparable to Start Copy Black or Start Copy Color. To change the copy quality 1. Three stars copies slower than the other quality settings. Load ... copies. In this example, the product makes six copies of copies. Related topics "Use the HP Photosmart Software" on the control panel. 5. When you installed with the product to set a higher...
Full User Guide - Page 66

... of sizes, up to the size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper. Scan Make reprints of your computer. 10 Use the scan features Scanning is set to detect the type of paper you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on the...
Full User Guide - Page 67

... Imaging Monitor icon in -One and computer must also be connected and turned on the display. 5. To verify that the HP Photosmart Software is running on the right front corner of the scan appears on . A preview image of the glass. 4. To change print settings before reprinting your original photo print side down on...
Full User Guide - Page 68

...-in the memory card slots on page 15 Edit a scanned image You can edit a scanned image, such as adjust the brightness, contrast, and color saturation. Scan NOTE: Ensure that you can also crop, straighten, rotate, or resize the image. 4. The HP Photosmart Software has many tools that there are finished. If this software, you are no...
Full User Guide - Page 69

.... To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Scan 66 Use the scan features NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. Chapter 10 NOTE: If you are...
Full User Guide - Page 74

... your print job: • Everyday printing: Use a black cartridge along with a tri-color cartridge. • Color photos: Use a photo cartridge along with print cartridges 71 If prompted, choose your country/region.... For more information, see if your computer or through the HP Photosmart Software on your print cartridges might need to replace print cartridges. NOTE: You can ...
Full User Guide - Page 81

...the Printer Services button. NOTE: If you have colored paper loaded in the input tray, then press ... the print cartridges at any time from the HP Photosmart Software 1. When prompted, ensure plain white letter...from the Print Properties dialog box. Click the Device Services tab. 5. Load the page print side ...and then press the button next to OK to scan the page. Recycle or discard the page. ...
Full User Guide - Page 82

...any of the lines of color or when a color is complete and the page can also open the Printer Toolbox from the Print Properties dialog box. Click the Device Services tab. 5. Follow ... area, click Printer Toolbox. To clean the print cartridges from one to scan the page. Each stage lasts from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the...
Full User Guide - Page 90

... before the HP Photosmart software is installed on page 96. 3. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting •...
Full User Guide - Page 142

... solution first. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn on your computer to resolve the issue. Scan troubleshooting 139 Cause: The computer system resources might have been low. If the first solution...
Full User Guide - Page 143

.... See the user guide that are not in the background, such as screen savers and virus checkers. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Scan fails because of insufficient computer memory Solution: Close all programs that came with the product and try the next solution.
Full User Guide - Page 145

...Custom installation options. Cause: The scan document settings were not set correctly. Cause: The scan document settings were incorrect. This can cause poor-quality scans. If the OCR language does...character recognition (OCR) language. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be incomprehensible. 142 Troubleshooting ...
Full User Guide - Page 242

...e-mail 54 edit 53 edit scanned 65 ink sprays 129 missing 187 photo print cartridge 75 print borderless 36 print from DPOF file 52 print on photo paper 37 send using HP Photosmart Share 54 share 54 poor ... 75 previously used 220 replace 71 store 75 print quality smeared ink 99 print settings brightness 33 color tone 33 layout 32 orientation 32 paper size 30 paper type 31 print quality 99 quality 32 ...
Basics Guide - Page 10

...photo to print appears. 4. Scan an image You can press the Print button to scan from the control panel of ... you can edit a scanned image and create special projects using a scanned image. To scan to PC. Press the button next to Scan to a computer 1....to Scan/Reprint. A preview image of the current image will be printed. The HP Photosmart Software has many copies of the scan appears...
Basics Guide - Page 11

...Replace the print cartridges 9 HP All-in-One overview Make a copy You can also crop, straighten, rotate, or resize the image. 4. The Scan/Reprint menu appears. 3. The HP Photosmart Software has many tools that... the HP All-in -One, go to Scan/Reprint. Press the button next to Scan to the cartridges. You can also check the ink levels by adjusting the brightness, sharpness, color tone,...

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