HP 399889-B21 Support Question
HP 399889-B21 Support Question
Find answers below for this question about HP 399889-B21 - Intel Xeon 3 GHz Processor Upgrade.Question posted by csmbcgoldman on March 18th, 2013
I Have Hp Photosmart 7510 Series And I Cannot Fax From The Machine.
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Current Answers
Answer #1: Posted by freginold on March 18th, 2013 5:13 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, here are some things to check to troubleshoot the problem:
- See if you can receive faxes on the machine. If you can receive them but not send them, it may be a problem with the unit's fax board.
- Hook a phone up to the wall jack where the machine is currently plugged in and see if you get a dial tone. If there is no dial tone, you have a line problem. If there is a dial tone, try to make an outgoing call and see if it goes through.
- Try a different fax cable.
- Make sure the fax cable is plugged into the correct port on the back of the printer, and into an active phone jack in the wall.
- See if you can receive faxes on the machine. If you can receive them but not send them, it may be a problem with the unit's fax board.
- Hook a phone up to the wall jack where the machine is currently plugged in and see if you get a dial tone. If there is no dial tone, you have a line problem. If there is a dial tone, try to make an outgoing call and see if it goes through.
- Try a different fax cable.
- Make sure the fax cable is plugged into the correct port on the back of the printer, and into an active phone jack in the wall.
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