Question posted by cgunther706cg on November 14th, 2015

Why Does My Hbo Now Play For About 30 Seconds Then Freeze

my HBO now plays for about 30 seconds on starting a movie then freezes still have the sound but picture freezes

Current Answers

Answer #1: Posted by TommyKervz on November 22nd, 2015 8:54 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

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There are many things that can cause issues when playing video with HBO NOW, but the most common cause of frequent buffering, poor video quality, and unresponsiveness is the speed of your Internet connection. Connection speed can be a complicated topic, but there are some basic things that you can do to understand and affect it.

If you suspect that you are having connectivity issues, you should try the following steps before moving on to any focused troubleshooting:

  1. Disconnect the power to each item of networking equipment (routers, modems, etc.) that you use to get your network signal.
  2. Check all cables and connections by removing each cable at its connection points and reconnecting it. Ethernet cables should have their locking tabs intact and should audibly snap into position when seated. Coaxial cables should be firmly locked into place with their threaded collars.
  3. Reconnect the power to your network devices, starting with the device closest to the source of your connection (usually a cable modem, DSL modem, or similar device). Let each device power up before connecting the next.
  4. When all of your networking equipment is done initializing, try playing video again to see if you still have issues.

HBO NOW requires a reliable, high-speed Internet connection with download speeds of at least 3 Mbps while streaming video. It adjusts video quality automatically based on the strength of your connection. If your download speed is too low, or if your connection is not reliable (meaning that the download speed varies significantly over time) HBO NOW may switch to a lower quality stream, which may be unsatisfactory for you. check your Internet conection speed.


Hope that is helpful.
Kervz at www.satechhelp.co.za

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