GE PHP900DMBB Support Question

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Question posted by pjbuckingham on March 17th, 2013

Ge Induction Cooktop Repair?

After 4 1/2 years of working well our PHP900 made a pop noise and died. No display at all now, so not even an error code. Power is getting to the main ac connectors behind the electrical cover inside the unit itself. How do I start debugging? Do I start with the touch board, the gnerator module, etc? I've heard of boards being replaced one by one until the repair has cost more than a unit. Can this be avoided

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Related GE PHP900DMBB Manual Pages

Use and Care Manual - Page 2

... device should be determined by one or more of electric shock, fire or short circuit. Consumer Support Troubleshooting ... may affect the working of potential exposure to unintentional contact with one or more COOKING ELEMENTS of the cooktop. Please see the...of the cooktop (See Product Registration on or near an induction unit while it is no guarantee that to cover the ...

Use and Care Manual - Page 3

...cooktop. s CAUTION: Items of your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to repair...at the household distribution panel by covering with hot surface elements and ...or any service, disconnect the cooktop power supply at least an INTERNAL ... safe distance away from steam. ge.com WARNING! Mark it is properly...

Use and Care Manual - Page 5

...Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support ge.com WARNING! s To avoid possible damage to the cooking ...induction cooktop be scratched with caution. s Do not place or store items on foods may penetrate a broken cooktop and create a risk of electrical shock. Contact a qualified technician immediately should your glass cooktop...

Use and Care Manual - Page 6

PHP900 30″ Cooktops NOTE: 30" models have cooking element location indicators next to each element) Hot Surface Indicator Light Area Cooking Element ON/OFF Control 6 Explained on page 10 13 12 10 12 10 PHP960 36″ Cooktops Feature Index (Features and appearances may vary from your cooktop. Throughout this manual, features and appearance may vary...

Use and Care Manual - Page 7

... cooking surface itself does not heat. The pan must make FULL contact with the power level selected. The display will flash "F" along with the glass surface. Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support How induction cooking works. Use the minimum size pan shown for the element. For best results, the...

Use and Care Manual - Page 9

... be used will work. These noises can also contribute to the sound level. Cookware with warped or curved bottoms will produce less noise. For wok cooking, use woks with a support ring. Do not use a wok with support rings on the glass cooktop. When using adjacent elements that match the size of the induction ring to...

Use and Care Manual - Page 10

...display. The induction circuit detects the pan and allows the element to any pad. For example: 1, 1-1/2, 2, 2-1/2 and up to the desired setting. A "beep" sound can also touch and hold the pad to scroll quickly to power level 9. Power Level Settings The cooktop offers 19 power levels, including a Boost setting. Power...zone will be pressed within 30 seconds, the flashing "F" will...

Use and Care Manual - Page 11

.... CAUTION: Do not leave a pot unattended while in the display. After 30 seconds, the elements will "buzz" louder depending on the material. This is removed, the display will go down. 4 burner cooktops with right and left and center (3) induction generators. 11 The element that the Boost power level has been selected for rapid cooking and boiling...

Use and Care Manual - Page 12

... show the minutes and a " " will beep. The flashing display will continue and a double beep will be covered with hot food. Hot Surface Indicator Light A HOT SURFACE indicator light (one for Low as a reminder. CAUTION: Do not warm food on the "L" power level for this cooktop. Pastries or breads should match the indicator ring. The...

Use and Care Manual - Page 13

... the induction element or electronics have overheated. Clear Keypad-If the display flashes "E" alternating to 45 minutes before cleaning. To resume cooking, touch the ON/OFF pad, then select the power level. IMPORTANT: If the "E" flashes alone, without alternating to operate. Overheating of the electronics. If this error is unlocked. 13 If the cooktop is...

Use and Care Manual - Page 15

... from the appliance surface. Remove all surfaces are cool before cleaning any part of the product, the safest way to soak. Begin by locking the cooktop; ge.com Be sure electrical power is done to remove the film. see Control Lock, page 13. 15 Control Lock Pad As a convenience, you can lock the entire...

Use and Care Manual - Page 17

... elements again until the surface of aluminum or copper are removable using the CERAMA BRYTE® Ceramic Cooktop Cleaner with paper towels. Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support ge.com Metal Marks and Scratches Be careful not to the glass surface unless the spillover is immediately removed...

Use and Care Manual - Page 18

...circuit breaker tripped. 18 Review the charts on the hot cooktop. Surface elements do not work properly Cooktop controls improperly set for the surface element you are using.... sure bottoms of cookware are recommended for induction, have flat bottoms and match the size of the cooktop. potential for permanent damage contact with a light-colored glass cooktop. • This is set . •...

Use and Care Manual - Page 19

... induction capable pan that the control is not blocked. 19 Wipe up spills or remove keypad cleaning is improperly placed. Pan is needed. Display flashing "E" A hardware error has alone (no other letter) occurred. • Call for the element being used . utensils from the surface element. • Allow the cooktop to cool down approximately 30 minutes...

Use and Care Manual - Page 25

...Troubleshooting Tips Consumer Support GE Electric Cooktop Warranty. Proof of...Cover: s Service trips to your home. s Damage to an Authorized GE Service location for a particular purpose, are , consult your local or state consumer affairs office or your receipt here. s Damage caused after delivery. Any implied warranties, including the implied warranties of the product if it is product repair...

Installation Instructions - Page 1

... per local electrical codes.) Large Size Wire Nuts 3/4"...Electric or Hand Drill Ruler or Straightedge Safety Glasses Foam Tape 31-10667 (06-07 JR) 1 WARNING - A "PLUG AND RECEPTACLE" IS NOT PERMITTED ON THESE PRODUCTS. • Proper installation is NOT covered under the Warranty. Installation 30″ Induction Cooktop Instructions PHP900, ZHU30 "If you have questions, call 800.GE...

Installation Instructions - Page 5

...30″ or wider base cabinet . - clearance to cutout 2-1/2"″ to accommodate the cooktop and vent. The installation of countertop BASE CABINET REQUIREMENTS The combined installation will fit in a standard 24″ deep base cabinet. Both the cooktop...-FOR GE MONOGRAM MONOGRAM INDUCTION COOKTOP AND MONOGRAM .... 2-1/2″ min. COOKTOP REQUIREMENTS The countertop must...

Installation Instructions - Page 6

...power supply. - Allow 4″ Min. A Dim. Must match toekick height Use a 30″ or wider base cabinet. • For best appearance, the cooktop should be installed over the specific models listed on the underside of the oven cutout. Both the cooktop... Instructions INSTALLING OPTIONS COOKTOP INSTALLATION OVER A GE OR GE MONOGRAM SINGLE OVEN These cooktops may be installed according...

Quick Specs - Page 1

... junction box 16" MIN. PHP900DM GE Profile™ 30" Electric Induction Cooktop Dimensions and Installation Information (in inches) KW Rating 240V 7.7 208V 5.8 Breaker Size 240V 40 Amps† 208V 40 Amps† †Note: Check local codes for required breaker size Important: Requires a 12" free area between the bottom of the cooktop to adjacent overhead cabinets. Installation...

Quick Specs - Page 2

...and easier to boil water • Electronic Touch Controls - PHP900DM GE Profile™ 30" Electric Induction Cooktop Features and Benefits • Induction Elements - Choose from unintended activation • Seamless Appearance - Provides the ability to lock the cooktop's controls, helping protect from 19 different power levels to help coordinate meal preparation and cooking times...