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GE 28112EE3 Support Question

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Question posted by Ddietz on October 21st, 2011

Model 28112 Cordless Handset Speakerphone Answering System

We changed our plan with our phone company and started receiving voice mail on our hand set which we did not want. We asked the phone company to remove this service and now we have a blue light on our hand set and can't turn it off. The phone company said it is something with our phone. Do you have any suggestions? We have the GE Handset Speakerphone model 28112?

Current Answers

Answer #1: Posted by antiroach on October 21st, 2011 5:58 PM
This answer was accepted by the poster of the original question.
antiroach

Member since:
July 23rd, 2011

Points: 369,520
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Your initial intuition was correct...maybe.  It does have to do with your phone company, most likely.  Here's what I've found and pieced together:

"Ok, the flashing blue light indicates that you have voicemail waiting with your service provider rather than a recorded message stored on your phone base. This is caused by your phone receiving a signal from your phone company telling it that there is voicemail waiting for you. To access your service provider's voicemail service, you will need to call the voicemail number for your new service provider if you have this service set up. If you do not have a voicemail service with your new phone company, your phone may be receiving the VMWI (VoiceMail Waiting Indicator) signal in error and you will have to contact the phone company to have them stop this signal being sent to your phone line.

"You will need to contact the phone company and advise them that you have a VMWI on your phone handset and that it is incorrecly indicating that you have new messages. They can then prevent the signal being incorrectly sent to your phone when you have no messages waiting.

"Your phone will only be receiving notification from the line it is currently connected to. It may be that your handset needs to be reset. You can do this by removing the batteries and leaving it turned off for 24 hours, then replace the batteries and power it on again. I certainly hope at least one of these works for you!


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Related GE 28112EE3 Manual Pages

User Guide - Page 1

Model 28112 Series 25840 DECT 6.0 Cordless Handset Speakerphone Answering System User's Guide Your new GE telephone system is EXPANDABLE up to a total of 4 handsets (by purchase of service in some long-range cordless telephone systems. Important Installation Guidelines • Avoid sources of noise and heat, such as part of Caller ID service. The customer should be aware that compliance ...
User Guide - Page 2

...; To connect to select Handset #. NOTE: If the receiving handset does not answer within 30 seconds, the originating handset rings back and displays CALLBACK. The originating handset displays NO ANSWER. 5. NOTE: The system is automatically canceled. When 4 handsets are two ways to set to the talk mode, and resume your phone company. Advanced Intercom Features Receiving an Incoming Call...
User Guide - Page 3

... to be compromised. Indicates no changes) and return to the original call received Number of TEN VIP melody records before answering the call on the display while the phone rings, giving you must subscribe to step 2 and repeat the process. Indicates voice mail has not been retrieve from Memory 1. SEARCHING Indicates handset is searching for memo is...
User Guide - Page 4

... is answering a call the nearest distributor for a period of messages. Move closer to the base. • Make sure the battery is properly charged (for each individual state, country, and locality to : Thomson Digital Technologies Ltd. If not, the battery may write to which the merchandise is set to receive CID information. Remove the handset battery...

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