Fisher and Paykel FAULTY Support Question
Fisher and Paykel FAULTY Support Question
Find answers below for this question about Fisher and Paykel FAULTY.Need a Fisher and Paykel FAULTY manual? We have 1 online manual for this item!
Question posted by furbabyparents on February 13th, 2018
Why Won't Fisher & Paykel Customer Support Reply To My Queries?
Message:I laced and received Order This was the incorrect part (526377 - Cup Rack Back Right). Called and told them I would order the correct part , and could I return the incorrect part. They told me that they would send pre-paid packaging and Return No.information.Ordered the correct part Cup Rack Front Right). Recieved the correct part Order number 92058639,m part installed.Still have not received the Shipping material and Return No.and written assurance the my credit card with be cresdited the cost of the purchasing on the incorrect part.Please advise as to when I will receive return part instructions. I have talked with them twice and now have sent a second email requesting to return the first incorrect part, No Fisher & Paykel employee has ever responded or replied to my queries. Why Won't Fisher & Paykel Customer Support Reply To My Queries?
Current Answers
Answer #1: Posted by BusterDoogen on February 13th, 2018 2:33 PM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,407
Member since:
October 30th, 2011 Points: 28,565,407
We are a Q&A site with no association with Fisher & Paykel. I suggest you try Contacting CS@ 1.888.936.7872. If you feel the company isn't responsive contact your CC provider to dispute the charge(s) for the wrong part.
I hope this is helpful to you!
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Related Fisher and Paykel FAULTY Manual Pages
User Guide - Page 5
... and dishwashing
13
Wash programs and detergent quantities
14
Adding detergent
16
Using rinse aid
18
Water softener
19
User maintenance instructions
22
Troubleshooting
30
If there is a fault
33
How to attend to change at any time.
Contents
1
Electrical connection (GB IE only)
2
Safety and warnings
3
Caring for your local Fisher & Paykel...
User Guide - Page 7
... panels are in or on or use , as it . Use the dishwasher only for two weeks or more. When loading items to be used for its intended function as : - The adjustable racks are strongly alkaline. Some dishwasher detergents are designed to support cups, glasses and kitchen utensils. Check that the detergent dispenser is flammable, do...
User Guide - Page 8
... calling your Authorised Repairer or download them from our local Fisher & Paykel website, listed on the appliance. Failure to avoid electrical overload. multi-socket outlet box) to connect the dishwasher to whether the appliance is installed as a permanently connected appliance: GROUNDING INSTRUCTIONS - Improper connection of electric shock by a qualified technician. If you did not receive...
User Guide - Page 9
..., disassemble, heat or throw the remote control battery into the drawer, otherwise a service call may result. The dishwasher must be placed so they do not protrude above and/or forced into a fire. Safety... the drawer not to be satisfied that you contact Customer Care to avoid damage. Do not allow children to use . If the dishwasher is used for long periods of time, turn the...
User Guide - Page 14
... to give your tall glasses extra stability. Spacing-adjustable tines
(DD24/DD60 models only) Designed to support tall glasses.
Cup rack with folding support wire
(DD36/DD90 models only) Fold the wire up to fit deep bowls (wide spacing) or small plates (narrow spacing), depending on adjustment.
To adjust ...
User Guide - Page 15
...or large platters and plates stable, so they cannot be dislodged during the wash. Racking features 11
Adjustable racks
You can adjust these independently of the clip.
Release and fold the tine sections ... during the wash.
Knife clip
This clips onto the adjustable racks and supports knives and other to any height: 1 Fold up to unlock the rack. 2 Adjust the height to suit by sliding up or ...
User Guide - Page 28
...rack
3
wires and fold all the adjustable racks away, so
that they are two rings. DD24/DD60 models
Cleaning the spray arm and filter plate
To remove and clean the spray arm and filter plate
1 Unplug the dishwasher... power
2
1
supply.
2 Unclip the glass supports (if fitted) from the back
end first to the top.
3 Remove the base rack carefully. Turn the outer ring anticlockwise, about a...
User Guide - Page 32
...rack and spray arms 1 Unplug the dishwasher or turn it off the filter plate with a clean, damp cloth. Wash pump housing
Spray arm
Mounting valve Filter plate
Start lifting from the back first, tilting the rack as needed to clear
the adjustable racks... cutlery basket. 3 Unclip the glass supports (if fitted) from the rack wires and fold all the adjustable racks away, so
that they are upright ...
User Guide - Page 33
... should hear them too
hard and apply too much pressure on and arrange the racking back to the dishwasher.
Rotate them with your hand to check that you don't force them click into position first. 11 Clip the glass supports back on the wash pump housing. User maintenance instructions - Be careful that they...
User Guide - Page 34
...incorrectly loaded. Refer to loading. Excess food not removed from waste pipe.
Not enough detergent.
Spray arm holes are obstructing the spray arm path. Other leaks. See section 'Using rinse aid'. Call Customer... from dinnerware prior to do
Wash program unsuitable for automatic dishwashers. Increase the amount of detergent.
Reconnect the drain hose to...
User Guide - Page 37
... continuously and showing a fault code on the wash program panel inside the drawer (all models) and in the display (Classic models only) . Your dishwasher will need to contact Fisher & Paykel Customer Care to Page 40
Classic models Go to Page 34
Designer models Go to Page 36
Integrated models with badge Go to Page...
User Guide - Page 38
...and check the spray arm.
You may need to have corrected the fault and can
NO
continue to use
your dishwasher as normal. Has the fault code disappeared?
Has the ... on the other drawer.
Water pressure is not faulty. Another number will help Fisher & Paykel Customer Care identify the fault more precisely. Disconnect the dishwasher from the power supply (unplug or switch off ...
User Guide - Page 40
...The fault has reset and you press ? Water pressure is not faulty. Which other drawer.
Wait a few seconds, then press
again....Fisher & Paykel identify the fault more precisely. This information will briefly light up on the wash program panel.
Disconnect the dishwasher from the power supply (unplug or switch off at circuit breaker), turn off its water supply, NO then contact Customer...
User Guide - Page 42
... press to have corrected the fault and can continue to ... its mounting? Water pressure is not faulty.
38 How to attend to a ...dishwasher from the power supply (unplug or switch off at circuit breaker), turn off its water supply, NO then contact Customer...indicator and another set of program indicators will help Fisher & Paykel identify the fault more precisely. Which other drawer. ...
User Guide - Page 44
... program panel to stop the beeping, then contact Customer Care. Mark which program indicators are lit on your water supply. Has the dishwasher resumed
NO
normal operation?
Note down the code...may need to have corrected the fault and can continue to use your dishwasher as normal. The Eco indicator and another set of program indicators will help Fisher & Paykel identify the fault ...
User Guide - Page 46
... you can do yourself. The label is correctly installed 2 you call for warranty information and Customer Care contact details, or contact us through our website listed on the back cover. Refer to the 'Installation instructions', 'User guide' and 'Quick start guide' and check that:
1 your dishwasher. Fisher & Paykel Appliances Model no
Date of your product is...
User Guide - Page 57
... tested to be used in the dishwasher standards test
Recommended loading pattern
9
Base rack, folding tines, cutlery basket with cutlery grid, adjustable racks, glass supports, multipurpose clip. Standards test - Use the multi-purpose clip to hold the platter
3 glasses
6 glasses under adjustable racks
4 cups under adjustable racks
112
326
1
44
26
15
44
23
1 3 34 4
23
13...
User Guide - Page 58
DD60 models (NZ & AUSTRALIA)
The dishwashers are tested to be used in the Dishwasher Base rack, folding tines, spacing-adjustable tines,
standards test
cutlery basket with cutlery grid, adjustable racks,
glass supports.
Height setting of adjustable racks
Correct orientation of glass supports on both sides of the program, open the drawer 50 mm to improve the dry performance.)
Detergent...
User Guide - Page 59
Standards test - H = 125 mm for the back right-hand adjustable rack
H = 140 mm for both sides of adjustable racks
Base rack, folding tines, cutlery basket with cutlery grid, adjustable racks, glass supports, multipurpose clip.
DD90 models (NZ & AUSTRALIA) 55
The dishwashers are tested to be used in the dishwasher standards test
Height setting of drawer
Recommended loading pattern
...
User Guide - Page 64
... specific products and models described at any time. F&P PN - 590199 D
06.2014 All rights reserved. www.fisherpaykel.com
US CA NZ AU GB IE
Copyright © Fisher & Paykel 2014.
The product specifications in this booklet apply to ensure this booklet correctly describes the product currently available. Under our policy of continuous product improvement, these...
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