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Fellowes 300C Support Question

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Question posted by jillscupham on January 2nd, 2019

No Blue Arrow

Blue arrow doesn't illuminate on shredder.It won't start and I can't find anything blocking it.

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Answer #1: Posted by jillscupham on January 2nd, 2019 8:09 AM

This answer was accepted by the poster of the original question.

jillscupham

Member since:
January 2nd, 2019

Points: 50

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Apparently the paper we were trying to shred was too dark for the sensors to pick up. I put a white piece of scrap paper at the bottom of the pile nearest the sensors (after giving them a wipe) and the shredder 'saw' there was paper needing shredding.

Answer #2: Posted by Odin on January 2nd, 2019 8:02 AM

Odin

Member since:
April 10th, 2010

Points: 41,236,680

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Per Fellowes:

If your shredder is a small personal shredder that sits on top of a waste basket. It is possible that the safety interlock is not being engaged, which will prevent the shredder from operating. To check this, first remove the shredder head from the basket. Inside the basket there will be a small tab. If your basket is plastic, it will be a molded plastic tab that will stick out about 1/2". Metal or mesh baskets will have a small L shaped bracket that will have a 1/2" tab sticking out, on the inside of the basket. On this style of shredder, there will be a corresponding groove, or opening that this tab will need to be aligned with. The tab slides into the groove or opening, and triggers a switch. If this switch is not engaged, the shredder will not turn on. If your unit has lights, the red and green lights will be illuminated, but you will have no reaction from the machine.****DO NOT use anything other than the basket to engage the safety switch. Improperly engaging this switch can result in injury.****
Shredders with Pull Out Drawer
Shredders with a pull out drawer for a waste bin, have a similar safety feature. The drawer will have a protruding molded plastic tab somewhere on the drawer, (usually on the right hand side of the drawer)that will slide into a corresponding groove, or opening on the bottom side of the shredder head. Inside the groove or opening, there is a safety interlock switch that must be engaged in order for your unit to work. Please be sure that the basket and this groove are aligning properly or that the tab is not broken or bent.

If the issue persists (or if you require further explanation), you'll have to consult Fellowes: use the contact information at:

https://www.contacthelp.com//customer-service.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Fellowes 300C Manual Pages

Manual - Page 2

... Paper Capacity (8.5 in ., 20lb., (75g) paper at 120V, 60 Hz, 9.5Amps; x11 in . Start (blue) 8. Bin (inside drawer) F. ON 500C 1. 2. 3. 4. 5. 6. 7. 8. *300C does not include time delay feature. On/Off (blue) CAPABILITIES WILL SHRED D. Shredder Drawer C. Disconnect Power Switch G. SHREDDING MIXED MEDIA 8-1/2" x 11" paper 8-1/2" x 14" paper Staples...

Manual - Page 3

... use canned air on control panel will illuminate 8IFOTISFEKPCJT complete, Lock icon will turn off and shredder drawer will stop shredder immediately. In case of inactivity WHEN IN...BOEQFUT,FFQIBOETBXBZGSPNQBQFSFOUSZ"MXBZTTFU to off and shredder drawer will run through a start ( ) to begin shredding. ADVANCED PRODUCT FEATURES JamGuard System™ Prevents shredding...

Manual - Page 4

... 500C ONLY) Allows you feel resistance. * Shredder will not run if the bin is restored, shred cycle will remain engaged. Once power is open. The service hatch will illuminate) **To cancel Delayed Start, press and hold Clock icon for 2 seconds Press three times for 30, 60 or 90 minutes. To replace the service...

Manual - Page 5

... cases of abuse, mishandling, failure to comply with product FYDFQUXIFSFEJGGFSFOUMJNJUBUJPOT SFTUSJDUJPOT PSDPOEJUJPOTNBZCFSFRVJSFECZMPDBMMBX'PS usage standards, shredder operation using an improper power supply (other than listed on the more details or to obtain service under this warranty are valid worldwide, part. label...

Manual - Page 16

AutoMaxTM 300C/500C Questions or Concerns? Part No. 407552 Rev B www.fellowes.com Troubleshooting Registration Manuals Customer Service & Support Troubleshooting Replacement parts General questions Canada Mexico United States +1-800-665-4339 +001-800-514-9057 +1-800-955-0959 ©2013 Fellowes, Inc.