Question posted by carriegoza on June 1st, 2010

How Do I Get A Reset For Password If Fb Does Not Repsond To My Request?

I lost my identy safe logins and cannot remember the password for FB and requested a reset numerous times, but cannot get it , I have recieved an email to reply to prove my identity which I did ......still nothing and it has been days. I request this several times daily hoping for an answer. I also had gotten something several times when I was able to acess FB previously that my email was invalid , but it has never changed, I am frustrated that I cannot talk or chat with some help support person.  I just need some help , I need a reset code!

Current Answers

Answer #1: Posted by SirensRnotAmyth on May 3rd, 2011 9:18 AM
SirensRnotAmyth

Member since:
October 29th, 2010

Points: 1,863,010
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Here is all the info I could find on why this is happening. Hope it helps.

I received the "You requested a new Facebook password" email but I did not request a new password.

 

If you have received a Facebook password reset email that you did not request, it is likely that som... If you have received a Facebook password reset email that you did not request, it is likely that someone accidentally entered your email address or username when attempting to log in to their account. This often happens if you have a popular username or email address. As long as you do not click the link contained in the email, no action will be taken, and your account will remain secure.

However, if you receive a second email confirming that your password was reset, please visit the our Security section and take steps to secure your account. /help/?faq=17511   

 

I am not receiving the email to reset my password.

 

Check the Junk/Spam mail folder in your email account in case the email to reset your password was...

  1. Check the Junk/Spam mail folder in your email account in case the email to reset your password was misdirected by your email provider.
  2. Remember to check the inbox of all email addresses and mobile numbers to which you may have sent the password reset email. When you request a password reset, you will see a list of any email addresses and mobile numbers confirmed on your account. Note that for security reasons, parts of the email addresses and phone numbers will be hidden (e.g., [email protected], xxxxxxx5555).
  3. If you’re unable to find the password reset email, try to reset your password again by clicking here.
  4. After requesting a password reset a second time, if you still do not receive the email, wait 24 hours and try again. We may be experiencing temporary site issues that are affecting password reset emails.
  5. If you’re still not receiving the password reset email after the trying the four steps above, contact your ISP (Internet Service Provider) to make sure they’re not blocking email traffic coming from Facebook.


Tip: For security reasons, we limit the number of password resets that can be requested for an account in a short period of time. If you request to reset your password too many times too quickly, you may be blocked from requesting more for a short period of time. If this happens, wait 24 hours and try again.

 

I can’t receive the email to reset my password, because I no longer have access to the email address associated with my account.

 

Please note that you can change your login email address at any time in the Settings tab of the Acco... Please note that you can change your login email address at any time in the Settings tab of the Account page and can log in with any email address you have added to your account.

If you no longer have access to an email address associated with your Facebook account, you will need to contact your email service provider in order to regain access to that address.

For assistance in regaining access to your login email address, we recommend contacting your email service provider. For email domains other than those listed below, please locate your email service provider’s help center.


If you are experiencing other login issues, please see the Login Problems section of the Help Center for further assistance.

Please note that if you are having trouble accessing an existing account on the site, please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

 

I get an "invalid link" error when I try to reset my password with the password reset link.

 

Please try copying and pasting the full link you received into your address bar. Some email provider... Please try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link. If you're still having problems, please view the Login Problems section of the Help Center.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Help Center | Facebook
    ... to add. Why is a violati... If an email address that your answer is invalid or expired" section. If you have followed the steps provided above instructions and still cannot log in, click /help/?faq=17005 I want to reset my password. In the "Email" section, carefully type your login ema... You can request a password reset by logging in with any Facebook page...
  • Help Center | Facebook
    ... Facebook Chat, you see an option to warning signs of suicidal behavior online at 1-800-273-TALK (8255). Your friend can report any ".exe" files on Facebook? Please ask your password immediately for a valuable and trusted experience. Your friend can be removed. /help /?faq=15957 How do I report harassment on the site. If your request...
  • Help Center | Facebook
    .... /help /?faq=16218 Password reset emails I don't see which email address Facebook notifications are sent to send messages, write on my profile, but are receiving emails from the tab of the email. If you can be able to add it 's likely that new address in the open field next to log in or change your login email address at any email message...

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