I Just Switched Cell Phone Carriers And I Can't Remember My Password.

When I'm sent a new password reset, I get a confirmation code to enter which doesn't work. I've been trying for "3" days to get back on Facebook, and I'm VERY Frustrated I can't get any REAL help from a live PERSON!!!

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Answer #1: Posted by SoCalWoman on February 5th, 2014 11:24 PM

This answer was accepted by the poster of the original question.

SoCalWoman

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December 16th, 2012

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Unfortunately, getting help through speaking directly to a customer service person is quickly becoming a thing of the past, especially when related to a website.

And, although Kerv's answer is helpful, the link applies for a desktop user's log-in issue.

If correct, you changed carriers - then did not log onto facebook using your new mobile service due to a forgotten password. And are unable to get an accurate confirmation code to reset your password on your new mobile service.

If so, then you can go view either of the following links, according to the type of phone you currently have, for further assistance:

Can't log in using my android phone

Can't log in using my iphone

And finally, if the above links do not resolve your problem, you may report the log-in issue by submitting this form. Please understand it may take a day (or two) before a response is received.

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Answer #2: Posted by TommyKervz on February 5th, 2014 11:22 PM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

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Greetings. Follow the directions here. The one you need is discussed on option 2.

Hope that is helpful.
Kervz at www.satechhelp.co.za

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