My Daughter's Facebook Account Was Compromised. They Changed Her E-mail Account

My daughter's facebook account was compromised. The person responsible also changed her e-mail account, so the new password is being sent to the account we have no access to. What should we do?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by LTGmama2010 on October 22nd, 2011 3:15 PM

LTGmama2010

Member since:
May 10th, 2011

Points: 111,750

100
points

This happens alot unfortunatly. I found this article on accounts being hacked. I hope it helps. Helpowl.com is a place to ask general questions and have other users (like myself) answer the questions for you. This is not facebook, nor is it related to facebook. Good Luck. :)

When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. I assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.

Follow these steps to recover your hacked Facebook account:

Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access

(link updated on September 17th)

Contact email address: enter your email address, if possible the same email you have registered account with
Full name on the account: enter your full name on the account so they will be able to verify application
Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
Your contact email address: use same email as you entered for step #2
URL (web address link) of the profile page: simply copy/paste URL of your profile
Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Help Center | Facebook
...be able to edit or change your password, follow these instructions to ...New Email" field, carefully type your page, accessible from the Account drop-down to it manually to this person assist you can reactivate your Facebook account or login email address. Click the "Add New Email" button. Having a security question is associated with your account, but you forgot your Facebook password...
Help Center | Facebook
... something you can also change your Friend List. When you block people, any new technology to prevent harassment from a person who created this could ... Do not use of your situation. For Windows: For Apple/Mac OS: For more information about computer safety. /help /?faq=16478 Sensitive Account Reports My friend's/son's/daughter's account has been removed...
Help Center | Facebook
... no compromising pictures they... I will have access to contact the developer...change their maturity and judgment. There is abusing or harassing my teen in this form. /help /?faq=16926 What should get ugly fast. Please note that person... to new worlds.... block the person responsible. To block...a public humiliation sent instantly to teach ...account and following our . Passwords...