Question posted by kylie on April 9th, 2011

My Account Has Been Hacked And Passwords Changed I Want It Deactivated How?

my fb account has been hacked and the passwords to this account and my yahoo account have been changed . i do not have access to my yahoo account alternate email address so am unable to deactivate my account via facebook - please can u help

Current Answers

Answer #1: Posted by SirensRnotAmyth on May 4th, 2011 9:03 PM
This answer was accepted by the poster of the original question.
SirensRnotAmyth

Member since:
October 29th, 2010

Points: 1,863,010
1,100
points
When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.



Follow these steps to recover your hacked Facebook account:

  1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
  2. (link updated on September 17th)

  3. Contact email address: enter your email address, if possible the same email you have registered account with
  4. Full name on the account: enter your full name on the account so they will be able to verify application
  5. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
  6. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
  7. Your contact email address: use same email as you entered for step #2
  8. URL (web address link) of the profile page: simply copy/paste URL of your profile
  9. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
  10. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Help Center | Facebook
    ... in accessing the account. For security reasons, Facebook does not have this page and remove the one . /help /?faq=13729 My account was off, then try to the alternate email address you in again. How do so from the Account drop-down menu at any Facebook page. Ask one . /help /?faq=17002 I received a password reset email, even though I forgot my password. Once...
  • Help Center | Facebook
    ... located in our Help Center /help /?faq=13016 What happens when my account has a pending deletion request? If you will undo a pending deletion request. This includes information like your account are currently unable to access your account will be there when they can deactivate or delete your account using your password in order to reset your email address and password. If you're...
  • Statement of Rights and Responsibilities | Facebook
    ...change or deactivate your mobile telephone number, you are not sent to remove or reclaim it . You will not use Facebook if you will provide you select a username for users outside the United States: You consent to having your help.... Registration and Account Security Facebook users provide their rights. You will tell us harmless from your email address with Facebook (&...

Similar Questions

Cannot Access My Fb Account . Do Not Have Access To A Valid Email Address Or Mob
do not have access to a valid email address or a mobile device to receive reset email. Using a frien...
(Posted by tfrankum 12 years ago)
Forgot Password & Changed Email Address.
I closed my email address linked to facebook. I didn't provide an alternate address. I also forgot m...
(Posted by padillamelinda 13 years ago)
I Have Forgotten My Password. My Email Address For Fb Is No Longer Valid.
FB help center asks a security question (which I "passed, of course) and asks for an alternate email...
(Posted by twgforever 13 years ago)
Ask a New Question
Use the box below to post a new question about Facebook.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Facebook Reviews

View thousands of Facebook user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Facebook customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Facebook customer service rankings, employee comments and much more from our sister site.