Question posted by shea63 on April 12th, 2023
Incomplete Solar Meter Install Project Project Int 72487
Eversource installer came and replaced the meter from the street. At that point he said they forgot to give / tell him he need a meter from the Panels monitoring the amount of power produced from the roof. He was not happy. He said he would be back.Today I received a letter from Eversource stating all was approved and we could start the program.THERE IS NO METER IN THE BOX COMING FROM THE ROOF SO THE SYSTEM IS NOT READY. IT HAS NOT BEEN INSTALLED. THERE IS JUST A COVER OVER THE HOLE IN THE BOX.PLEASE asap HAVE A UNIT NSTALLED SO WE CAN GO ONLINE.Donald Shea JR. cust#5104482063 5 Rogers Lane, Deep River, CT. 860-304-2914Eversource Project # INT 72487THANK YOU
Current Answers
Answer #1: Posted by SonuKumar on April 12th, 2023 6:42 PM
SonuKumar
Member since:
May 9th, 2021 Points: 16,604,800
Member since:
May 9th, 2021 Points: 16,604,800
I'm sorry to hear that your solar meter install project is incomplete. It sounds like there was a miscommunication or oversight on the part of the Eversource installer, which resulted in the monitoring meter for your solar panels not being installed.
To resolve the issue, I would recommend contacting Eversource customer service as soon as possible to inform them that the monitoring meter for your solar panels has not been installed. Provide them with your customer and project numbers, and explain the situation. They should be able to schedule a follow-up visit by the installer to complete the installation of the missing meter.
Be sure to also let them know that you received a letter from them stating that the project was approved and that you are eager to start the program. This may help expedite the resolution of the issue.
I hope this helps, and I wish you the best of luck with your solar project.
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
Your search handyman for all e-support needs!!
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