Question posted by TigerKaite128 on May 22nd, 2014
Sims3 Code
I just recently bought the Sims3 starter pack brand new, And when I went to install it, it asked for my code, when I put it in (several attempts, and all three codes) it said that the codes for all three games have already been used. Now the store won't refund me and I don't have a game...help?
Current Answers
Answer #1: Posted by SoCalWoman on May 22nd, 2014 11:37 PM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
Hello TigerKitty,
If you have a receipt for the Sims game which shows the current purchase date then Electronic Arts Support should be able to assist. Therefire, I suggest contacting them to resolve the game key issue:
Phone: 866-543-5435, Mon-Sat: 9am-9pm CST
Choose your game from the automated options to be routed to a 'live' customer service rep for assistance.
The rep may need you to send the receipt in to them, via fax or email.
Tip: Check if the Sims game shows up in the programs listed in your control panel/settings and click repair to see if you can re-enter the key. Otherwise uninstall the program before contacting EA Support
Also, it is a good idea to delete cookies, clean the cache, and reboot your computer/laptop too
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
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