Question posted by neon370395 on December 17th, 2013

How Can I Correct A Wrong Email Address That Was Set Up On A $99/annual Account?

My son have typed my email address wrong when he set up & paid for my $99/annual account. My Dropbox succesfully linked to my IPhone & I have already downloaded over 1000 photos but I can't retrieve this account with all my downloaded photos when I go ON-LINE even if I use the wrong address that was set up. I tried to correct the email address on the Dropbox settings icon on my mobile phone but when I signed in, it just created a new free account without any history of my upgraded active account. PLEASE HELP: was the wrong email set up. I tried correcting it by setting up [email protected] as the right email (it missed the 0 digit) but it failed to retrieve my active account ($99/annual) that is linked to my iPhone which has all the downloaded 1000+ photos. my phone number is, my account name is Neonina Alfonso. I'm afraid that I will lose all these photos that I've already downloaded in Dropbox if I can't even retrieve them on line. Thank you you for your help and attention, Neonina Alfonso

Current Answers

There are currently no answers that have been posted for this question.
Be the first to post an answer!

Remember that you can earn up to 1,100 points for every answer you submit. The better the quality of your answer, the better chance it has to be accepted.

Similar Questions

How To Get Pictures From An Email That No Longer Exist?
i started using dropbox with an email that no longer exists, can I retrieve my pictures using anothe...
(Posted by toriejefferson35 8 years ago)
Change Dropbox Account Name
When I try to change my account name, the message says this address already used.I'm trying to chang...
(Posted by boverworkd 8 years ago)
How Do I Change Email & Password When Email Address No Longer Functions
I have an account -Stephen Reyna. However, the email address for it no longer functions. Additionall...
(Posted by reyna89935 9 years ago)
Assistance Needed Concerning Drop Box And Aol Email Address
I have an issue with not being able to receive some emails to my aol email address. On occasion, whe...
(Posted by emmanuelholloman 9 years ago)
How Can I Recover My Account Login If My Email Address No Longer Exist?
Yes, my email address associated with my account expired and it was canceled, so now I cant request ...
(Posted by jgomezg 10 years ago)
Ask a New Question
Use the box below to post a new question about Dropbox.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Dropbox Reviews

View thousands of Dropbox user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Dropbox customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Dropbox customer service rankings, employee comments and much more from our sister site.