Dish Dvr 512: When Recording One Program And Watching A Prerecorded Program, I G

When recording one program (live) and viewing a pre-recorded program at the same time. when I switch to the live program, I get a message "complete loss of signal (error 015) and have to unplug the receiver and go thru setup. My old DVR receiver allowed me to switch with no problem. Ideas? I've been on the phone to Dish and used the livechat and still have the problem.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by joel9398 on May 29th, 2013 4:34 PM

joel9398

Member since:
May 29th, 2013

Points: 10

110
points

Thanks Mary Catherine!

Turns out that I have a dual-output LNB from my previous 508 installation, with two cables running into the house. Looks like my problem may be solved after hooking the second feed cable to the second input on my 512, plus I've now got the capability to record two programs simultaneously (something I didn't know I could do!).

"Switch Check" returns:
Input#1 Sat 119 OK, status "Reception Verified", switch "None"
Input#2 Sat 119 OK, status "Reception Verified", switch "None"

Thankyou for your essential help on this!

joel.

On 5/28/2013 3:48 PM, Brady, Marycatherine wrote:
> Thank you for the additional information. You need to add a separator so that you can split the incoming coax into two lines for TV1 and TV2. If you have no coax going from the satellite to the TV input, it is why you are getting a complete signal loss on your second tuner.
> http://www.mydish.com/support/signal-flow-signal-flow-devices-separator?WT.svl=leftnav
>
> You can purchase one locally but make sure it is rated for cable up to 2150 MHz.
>
> ~Mary Catherine
>
> -----Original Message-----
> From: Joel Aycock
> Sent: Tuesday, May 28, 2013 7:10 PM
> To: Brady, Marycatherine
> Subject: Re: Dish Dvr 512: When Recording One Program And Watching A Prerecorded Program, I Get "015 Complete Signal Loss" Error
>
> Thanks Mary-
>
> I live in Hawaii (zip 96749)
> I have only one satellite feed (119) plugged into input #1, and NO
> switches installed.
>
> "Installation Summary" shows:
> input 1, transponder 5, sat 119 shows strength 82 (green)
>
> "Switch Check" returns:
> Input#1 Sat 119 OK, status "Reception Verified", switch "None"
> Input#2 Not Connected
>
> Reception for all 119 channels is perfect. I have no problems *unless* I
> try to watch a recorded show while recording another show off the air-
> then, when I finish watching the recorded show and switch back to the
> on-air signal, I get "015 Complete Signal Loss"
>
> This happens every time, and is my only problem.
>
> joel.
>
>
> On 5/28/2013 12:47 PM, Brady, Marycatherine wrote:
>> Hi Joel, I am sorry that you are having a signal issue on your 512 receiver and I would be happy to assist you. Have you tried to run a check switch test on the 512? In the installation summary screen did both inputs show green and ok? Please let me know. Thank you!
>>
>> Mary Catherine Brady
>> Social Media Representative
>> DISH, LLC.
>> Tuesday-Saturday 2:45pm-11:15pm (MST)
>>
>> -----Original Message-----
>> From: Joel Aycock
>> Sent: Tuesday, May 28, 2013 2:03 PM
>> To: Brady, Marycatherine
>> Subject: Dish Dvr 512: When Recording One Program And Watching A Prerecorded Program, I Get "015 Complete Signal Loss" Error
>>
>> I am getting this same 015 error with my new DVR 512, under exactly
>> these conditions. There is no identifiable problem with cabling,
>> switches, signal strength or dish pointing.
>>
>> This makes it nearly impossible to use the DVR function.

Answer #2: Posted by MaryBDish on July 18th, 2012 6:29 PM

MaryBDish

Member since:
December 30th, 2010

Points: 627,730

90
points

Hi, I apologize for the difficulties you have been having. Is the problem still occurring? Please email me directly with your account or phone number and I will assist you further. Thank you!

Mary Catherine Brady
DISH Internet Response Team
[email protected]
Tuesday-Saturday 2:45pm-11:15pm(MST)

Dish Network Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Tech Portal : (choose receiver model) : How To : Setting Timers
... when using the left for setting start and end time if desired. The IR Blaster is built into a part of the program that is set on now. When a DVR timer is recording. Record Live While Watching Pre-Recorded Set up the receiver to a program that program and begin recording this event. This opens the DVR Event menu. Move the highlight in the specified time frame will allow...
Tech Portal : (choose receiver model) : Errors & Troubleshooting (Specific)
... of time. You could do this time there is not being deleted. Hard Drive Clicks The receiver's hard drive makes a clicking noise. The clicking is protected from the receiver. Loss Of DVR Functions The DVR functions are missing. Avoid signal loss issues by a wall switch, or power off the receiver with watching or hearing programming, please for information. At this problem from...
Tech Portal : Features : DISH Remote Access
... through different ratios for your receiver to record and watch content on live TV Override another Slingbox user — If you select Refresh to refresh the view and give DISH Remote Access a minute to catch up , including program details and options to the internet, visit: Why is not supported. DISH DVR 512 DISH Player-DVR 522 DISH Player-DVR 625 Compatible PC, Laptop and...