Question posted by iPhoned on March 14th, 2012

Does Dish Network Charge A Fee For Customer Owned Equipment Now?

Dish used to charge only a DVR fee for customer owned equipment, and an extra lease fee for Dish Owned. Now it appears they charge the extra fee ($17) and the DVR fee even if you buy your equipment outright. Was the customer service rep mistaken or correct?

Current Answers

Answer #1: Posted by MaryBDish on March 14th, 2012 2:37 PM
This answer was accepted by the poster of the original question.
MaryBDish

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Hi, DISH does not charge any lease fees on any of our accounts but there are account level fees that are charged for services and they are the same for owned and leased equipment. The $6.00 DVR fee is placed an every account that has an active DVR on the account. This charge used to be for every DVR on an account but it is now an account level fee that is charged for all the DVRs on an account. There are also receiver fees. The first receiver cost is included in your programming package with DISH but you do pay a set fee for each additional receiver active on an account. The fee is as follows:

Solo Receiver (HD or SD) $7.00

Duo Receiver (HD or SD) $14.00

Solo DVR Receiver (HD or SD) $10.00

Duo DVR Receiver (HD or SD) $17.00

The only real advantages to owning equipment is that you can set-up your own account and no have to agree to a 24 month commitment and that it is yours and you will be able to sell or transfer the receiver in the future. If you have any additional questions or concerns, please feel free to email me directly. Thank you!


Mary Catherine Brady
DISH Internet Response Team
[email protected]
Tuesday-Saturday 2:45pm-11:15pm(MST)

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