Dell XPS 14z Support Question

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Question posted by bhudevjha on September 29th, 2012

About The Shutting Down Of Laptop.

what happen to my laptop when i get it shut down, it starts instead of shutting down??

Requests for more information

Request from slammu31 on September 29th, 2012 3:33 AM
Hello there I need a little more information about your Laptop.

What is the Brand and model of your laptop?
Exactly what is it doing when you try to shut it down?
Has the laptop taken any damage, such as being dropped, kicked etc.

When did this problem begin? Was it after a program install?

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Current Answers

Answer #1: Posted by RathishC on September 29th, 2012 4:49 AM

This answer was accepted by the poster of the original question.

RathishC

Member since:
June 19th, 2012

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Hi,

Please follow a few more steps that should fix this issue:

Disable the “Automatic Restart Option” in Startup and Recovery .To prevent the system from automatically restarting when a STOP error occurs:

· Right-click on “My Computer”, click “Properties”.

· Click the “Advanced” tab; click the “Settings” button in the “Startup and Recovery” section.

· In “Startup and Recovery”, clear the “Automatically restart” box in the “System failure” section.

Go to Device Manager. Look for network adapter, right click and select "Properties". In the "Power Management" tab(s), uncheck "Allow this device to bring the computer out of standby".

Would also recommend you to do a system restore and take the system to a prior date when it was working fine. At times it happens due to the updates not being properly installed on the system.

To perform System Restore click on the link below:

http://dell.to/JEe9aR

You can refer the Dell Article 266590 on www.support.dell.com

If still the issue persists then, click the link below and it will take you to our dell support site where we need to download the latest bios of the computer.

http://dell.to/uIo3ef

Please select the operating system which you are using. Then download the BIOS and install it on the computer.

In this process the computer will automatically restart and might beep as well which is a normal process.

Please reply if you have any further questions

Thanks & Regards
Rathish C
#iworkfordell