Problem With Charging

Hi, 

Please follow the below steps which may fix the issue: 

1. The first step which I would recommend is to remove the power cable and the battery. Hold the power button down for 15-20 seconds and then put the battery and the adapter back in and start the computer. Check if it works. 

2. Please check the jack on the AC Adapter for any damage?

3. Have you tried with a good known AC Adapter?

4. Look for a green light on the A/C adapter or a blue light on the connector that connects to the computer.

If still the issue persists, restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS  where you would be able to find AC Adapter Type under : Main Menu”., Let me know the status (None, Unknown or Shows the power).

Press F9 to reset the BIOS to factory default

You can also refer to the link for AC Adapter and Battery issue: 

http://dell.to/Jz6rUA 

You can refer the Dell Article 266440 on www.support.dell.com. 

Please reply for any further assistance. 

Thanks & Regards
Rathish C
#iworkfordell

laptop plugged in not charging, please follow up the following steps to check out: 1. Take the battery out of the laptop & try to turn on the laptop using power adapter only. If the computer turns on, then the battery is defective & needs to be replaced. 2. Make sure the power adapter is not defective. Test the output voltage of the power adapter using a voltmeter. Compare the voltmeter reading to the nominal value written on the or the laptop. 3. Make sure the DC jack is not loose or broken. A loose DC jack will need to be re-soldered. A broken one will need to be replaced. 4. If you have another processor which is compatible with your laptop's model, try swapping processors & test to see if the laptop will work. 5. The power button could be bad 6. The motherboard could be defective & needs to be replaced.