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Question posted by lumatiwerunga on April 10th, 2013

The Cursor On My Dell Is Not Responding To Touch Prompts

the cursor of my dell stopped responding. it only responds when i use an external mouse how can i correct this

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Answer #1: Posted by TommyKervz on April 10th, 2013 3:46 AM

This answer was accepted by the poster of the original question.

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

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Greetings - Your touched pad driver may be corrupted and disabled. Try to re-install the touch pad driver from your dell drivers disc. This your can download off the internet if you do not have the disc.

Hope that is helpful.
Kervz at www.satechhelp.co.za

Answer #2: Posted by prateekk007 on April 10th, 2013 2:14 PM

prateekk007

Member since:
December 5th, 2012

Points: 2,137,520

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Hi lumatiwerunga

I would suggest you to check in Safe Mode with networking first, to boot in Safe Mode with Networking, turn on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select “Safe Mode with Networking” to boot the computer into Safe Mode.

If the touchpad is working fine in Safe Mode then follow the steps given below:

Uninstall the touchpad drivers:

-- Click Start.
-- Click Control Panel.
-- Open Device Manager.
-- Uninstall the touchpad drivers.
-- Restart the computer

Restart the computer and click on the link mentioned below to install the latest “Touchpad and BIOS drivers that might help you. Please select correct operating system before you start installation. For touchpad you have to click on “Input---alps touchpad”. Regarding BIOS update please make sure that the battery is more than 10% charge and AC Adaptor is plugged in. restart the computer and check how it works.

In case issue still persists, you can also, try System Restore and take the system to a prior date when it was working fine. To perform System Restore click on the link below:

http://dell.to/YcLh2a

Please reply if you have any further questions.

For easy access to drivers, manuals and product updates, please visit our Support Site .

Thanks & Regards
Prateek K

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Setup and Features Information Tech Sheet - Page 1

Dell™ Vostro™ 1014/1015 Setup and Features Information Tech Sheet Front View 123 4 17 16 15 14 13 1 microphone (optional) 3 camera (optional) 5 keyboard status lights November 2010 5 6 9 87 12 11 10 2 camera light (optional) 4 display 6 power button Models: PP38L and PP37L About Warnings WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Service Manual - Page 1

... and names or their products. November 2009 Rev. A00 Information in this document is used by Bluetooth SIG, Inc. and is subject to hardware or loss of data if instructions are trademarks of Dell Inc. Dell™ Vostro™ 1014/1015 Service Manual Working on Your Computer Adding and Replacing Parts Specifications Diagnostics System Setup...

Service Manual - Page 2

Remove the six screws that shipped with your computer, read the safety information that secure the access panel to Contents Page Access Panel Dell™ Vostro™ 1014/1015 Service Manual WARNING: Before working inside your computer. Follow the procedures in Before Working Inside Your Computer. 2. Back to the computer. For additional safety best...

Service Manual - Page 4

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Service Manual - Page 71

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